Industry-leading Warranties
Industry-leading Warranties | Roofing | Oakdale
When Oakdale homeowners choose HEP, they’re choosing confidence that lasts well beyond installation day. Our industry-leading warranties cover materials, workmanship, and weather performance, so every shingle is backed by decades of proven protection. From unexpected storm damage to the smallest manufacturing flaw, you’re safeguarded by a local team that actually answers the phone and shows up when you need us.
Because we partner with top manufacturers and meet their highest certification standards, our warranties are fully transferable—adding instant value if you ever sell your home—and never loaded with fine print surprises. Trust HEP to make roofing an investment you can feel great about today, tomorrow, and 30 years from now.
FAQs
What types of roofing warranties do you offer in Oakdale?
We provide three levels of protection for Oakdale homeowners: 1. Manufacturer’s Limited Material Warranty – Covers factory defects in shingles or other roofing materials for up to 50 years, depending on the product line you choose. 2. 10-Year Workmanship Warranty – Our in-house guarantee that all labor, flashing, ventilation, and installation practices meet or exceed manufacturer and local building-code standards. 3. Lifetime System Warranty – A premium, non-prorated warranty that bundles full-system material coverage with extended workmanship protection for as long as you own your home (and is transferable one time within the first 10 years).
How does a workmanship warranty differ from a manufacturer’s material warranty?
• Workmanship Warranty – Issued by our company and covers installation-related problems such as leaks caused by improper nailing, flashing errors, or inadequate ventilation. If a defect is traced to our labor, we repair it at no cost during the warranty period. • Manufacturer’s Material Warranty – Issued by the shingle or accessory manufacturer and applies only to defects in the products themselves (e.g., premature granule loss, blistering, or manufacturing flaws). It does not cover errors in installation. Combining both warranties gives you comprehensive protection.
What is covered and what is not covered under your Lifetime Roofing Warranty?
Covered: • 100 % replacement cost for shingles, underlayment, ridge vents, starter strips, and ice-and-water shield if they fail due to a manufacturing defect. • All labor, tear-off, and disposal fees associated with a warranted repair. • Leak repairs resulting from installation errors or defective accessories. Not Covered: • Damage from hail, wind speeds above 130 mph, falling trees, foot traffic, or other acts of nature (these are typically covered by homeowners insurance). • Neglect or failure to maintain gutters and roof components. • Unauthorized alterations, such as satellite dish penetrations made without flashing boots. • Interior damage not reported within 30 days of discovery.
How do I register or transfer my roof warranty if I sell my Oakdale home?
Registration – We file the paperwork with the manufacturer on your behalf within 10 days of final inspection. You’ll receive a confirmation email or letter with your warranty number. Transfer – If you sell your home within the first 10 years, complete the manufacturer’s transfer form and submit a $50 processing fee within 60 days of closing. The new owner then enjoys the remaining lifetime coverage. After 10 years, material coverage usually converts to a prorated schedule, but workmanship coverage remains through year 25.
What steps should I take if I need to file a warranty claim?
1. Call our Oakdale service line at (555) 123-ROOF or email [email protected]. 2. Provide your name, address, installation date, and a brief description of the issue. Photos are helpful but not required. 3. We schedule an on-site inspection within 48 hours to determine whether the problem is material- or workmanship-related. 4. If the claim is covered, we coordinate with the manufacturer (if needed) and perform repairs within 10 business days, weather permitting. 5. You receive a written report detailing the corrective work and confirming that your original warranty remains in force.
How does Oakdale’s climate affect the lifespan of my roof and the warranty terms?
Oakdale experiences hot, dry summers and occasional winter storms. Our shingle lines include advanced UV-reflective granules and high-temperature asphalt formulations to resist heat aging. Because of the area’s sporadic high winds, we install six nails per shingle and enhanced starter strips, which the manufacturer requires to keep the wind warranty valid up to 130 mph. Annual inspections are recommended to ensure prolonged performance; they are free for customers and help preserve both material and workmanship coverage.