Workmanship Warranties
Workmanship Warranties | Roofing | Oak Ridge
Homeowners in Oak Ridge know a roof is more than shingles—it’s the first line of defense for the place you call home. HEP backs every installation with workmanship warranties that turn uncertainty into confidence, ensuring that one word—roofing—means reliability instead of risk.
From our meticulous pre-installation inspections to the final handshake, we hold ourselves accountable for the craft behind every nail and flashing. If anything tied to our workmanship falters, our local team returns promptly, restoring both the roof and your peace of mind at no extra cost. Choose HEP and secure the long-term protection your Oak Ridge home deserves, supported by neighbors who stand behind their work long after the ladders are packed away.
FAQs
What is a workmanship warranty on a roof, and how does it differ from a manufacturer’s warranty?
A workmanship warranty is our written promise that all installation and labor on your new roof in Oak Ridge have been completed to professional standards. If a leak, ventilation problem, or other defect occurs because something was installed incorrectly, we will return and fix it at no cost during the warranty term. A manufacturer’s warranty, by contrast, only covers defects in the roofing materials themselves (shingles, underlayment, fasteners, etc.). In short: the manufacturer stands behind the product, while we stand behind the quality of the installation.
How long is your workmanship warranty valid in Oak Ridge?
We provide a 10-year workmanship warranty on every complete roof replacement we perform in Oak Ridge. Repairs carry a 2-year workmanship warranty unless otherwise noted. Both terms begin on the date the final invoice is paid in full.
What types of problems are covered under the workmanship warranty?
Any issue that can be traced back to an installation error is covered. Common examples include improperly nailed shingles, flashing that was not sealed correctly, ridge vents installed incorrectly, and underlayment or ice-and-water shield that was not placed to code. If our workmanship created or contributed to a leak, blow-off, or premature wear, the repair (including associated labor and material costs) is covered.
Are there situations that could void or limit the workmanship warranty?
Yes. The warranty does not cover damage caused by severe weather events (tornadoes, hail larger than 1", winds exceeding 60 mph), falling trees or branches, foot traffic from other trades, or homeowner modifications such as satellite-dish installations. Failure to perform routine maintenance—like cleaning gutters or removing debris—can also void coverage if negligence leads to damage.
How do I file a claim under my workmanship warranty if I think something is wrong?
Call our Oak Ridge office at the number on your contract or submit a service request through our website. We will schedule an inspection within 3 business days. If the problem is workmanship-related, we will repair it within 14 days—often sooner—at no charge to you. If the issue is due to a manufacturer defect or storm damage, we will guide you on the next steps, such as filing a manufacturer claim or an insurance claim.
Can my workmanship warranty be transferred if I sell my home in Oak Ridge?
Yes. Our workmanship warranty can be transferred once within the original warranty period at no cost. The new homeowner must notify us in writing within 60 days of the property transfer so we can update our records. All remaining years of coverage will then apply to the new owner, adding value and peace of mind for potential buyers.