Workmanship Warranties
Workmanship Warranties | Storm Damage Restoration | Roofing | Oak Ridge
When hail pounds, winds whip, and shingles scatter across Oak Ridge, HEP’s skilled roofers move fast to restore calm. Backed by generous workmanship warranties, our crew inspects every valley and vent, replaces damaged decking, and installs premium materials designed to outlast the next Tennessee tempest. Homeowners stay in the loop through clear updates, transparent estimates, and a single point of contact who treats your property as if it were their own.
Our proven process for storm damage restoration means you’ll enjoy a watertight roof and the confidence that comes from craftsmanship guaranteed long after the clouds clear. Trust HEP to handle the paperwork, coordinate with insurers, and leave your yard spotless—so all you have to do is relax under a roof built to weather whatever the seasons bring.
FAQs
What exactly does your workmanship warranty cover for storm-damage roof repairs in Oak Ridge?
Our workmanship warranty protects you against any installation or repair errors made by our crew during storm-damage restoration. If leaks, loose shingles, flashing issues, or ventilation problems arise because the repair or replacement was not performed to industry and manufacturer standards, we correct the issue at no cost to you. The warranty is exclusive to labor-related defects and is separate from the manufacturer’s material warranty.
How long does the workmanship warranty last, and can it be transferred if I sell my Oak Ridge home?
We provide a 10-year workmanship warranty on full roof replacements and a 5-year warranty on partial storm-damage repairs. If you sell your property within that period, the warranty transfers once for the remainder of its term, provided the new owner notifies us in writing within 60 days of closing. Transferability adds value to your home and ensures the new owner enjoys the same peace of mind.
How is a workmanship warranty different from the manufacturer’s material warranty?
A manufacturer’s warranty covers defects in the shingles, underlayment, or other roofing products for 20–50 years, but it does not cover mistakes made during installation. Our workmanship warranty fills that gap by guaranteeing the quality of our labor. If a leak occurs because a shingle failed prematurely, the manufacturer supplies replacement materials; if the leak occurs because a shingle was improperly nailed or flashing was misaligned, our workmanship warranty pays for the labor to fix it.
What happens if my roof suffers additional storm damage after the repair but during the warranty period?
If a new storm causes fresh damage that is unrelated to our workmanship, that event is handled as a separate insurance claim or repair order. However, if the new leak or failure is traced back to a workmanship defect from the original restoration, we will repair it under the warranty. Our technicians document each project thoroughly, making it easy to determine the root cause of any future issue.
How do I file a workmanship warranty claim in Oak Ridge?
1. Call our dedicated warranty line or submit a claim form on our website within 7 days of noticing a problem. 2. Provide your original invoice number, photos of the issue if possible, and a brief description of the symptoms (e.g., interior water stain, missing shingles). 3. We schedule an on-site inspection within 3 business days. A supervisor will evaluate whether the problem is related to our workmanship. 4. If covered, repairs are usually completed within 7–10 days, weather permitting, at no cost to you. All documentation is updated in your customer portal for future reference.
Are there any exclusions or homeowner responsibilities that could void the workmanship warranty?
Yes. The warranty may be voided if: • You allow another contractor to alter our work without our prior written consent. • You fail to maintain the roof (e.g., keep gutters clear, remove debris, trim overhanging branches). • Damage results from acts of nature beyond design limits, such as tornadoes or hail exceeding 2 inches in diameter. • Improper attic ventilation, structural movement, or water intrusion from chimneys, skylights, or walls not part of our contract causes the problem. Following our simple maintenance guidelines and scheduling free annual roof inspections with us will keep your coverage intact for the full term.