Certified Inspectors
Certified Inspectors | Storm Damage Restoration | Roofing | Oak Ridge
When hail hammers roofs in Oak Ridge or high winds send shingles flying, HEP’s certified inspectors arrive fast, climbing up with cameras, moisture meters, and decades of East Tennessee know-how. We document every dent, tear, and hidden leak, then translate the technical jargon into plain language you can share with your insurance adjuster—often the same day. No scare tactics, no pressure; just honest assessments that put you back in control after a storm’s surprise.
From temporary tarping to full-scale replacements, our crews handle storm damage restoration with craftsmanship that stands up to the next round of wild weather. You’ll get premium materials, transparent timelines, and a clean worksite every evening, all backed by warranties trusted across Oak Ridge. Let HEP shoulder the ladders, paperwork, and worry so you can focus on what matters most—feeling safe and dry under your own roof again.
FAQs
What qualifies your inspectors as “certified” for storm-damage roof assessments in Oak Ridge?
All of our lead inspectors hold HAAG Residential or Commercial Roof Inspector certifications, which focus on forensic storm-damage evaluation. In addition, every team member completes OSHA 10-hour safety training, GAF and CertainTeed manufacturer installation courses, and continuing-education seminars on local building codes adopted by the City of Oak Ridge. This combination of third-party credentials and manufacturer training ensures that our findings are recognized by insurance carriers and that any restoration work meets or exceeds warranty requirements.
How soon after a storm should I schedule an inspection, and is it really necessary if I don’t see leaks?
Schedule an inspection as soon as it is safe—ideally within 24-72 hours. Wind uplift, hail bruising, and flashing displacement often remain invisible from ground level and may not create an active leak for months. By documenting damage quickly, you meet most insurers’ claim-filing deadlines, preserve evidence before it weathers away, and prevent minor issues (such as shingle creases) from evolving into structural rot or interior water stains.
What types of storm damage are most common on Oak Ridge roofs, and what signs should homeowners look for?
Oak Ridge experiences hail up to 1.75 inches, straight-line winds exceeding 60 mph, and heavy spring thunderstorms. Common damage includes: • Missing or lifted shingles and ridge caps • Circular hail impact marks or granule loss creating dark spots • Dented metal flashings, gutters, and downspouts • Cracked chimney or wall flashing seals • Wet insulation, water stains, or daylight showing in the attic If you notice any of these signs—or large amounts of roofing granules in downspout splash blocks—book an inspection immediately.
Will you help me work with my homeowner’s insurance company, and what does that process look like?
Yes. We start by creating a photo-documented inspection report that identifies storm-related damage versus normal wear. With your authorization, we meet the adjuster on-site, review local code requirements, and provide an Xactimate-formatted estimate to speed approval. Once the claim is approved, we schedule repairs, handle any supplemental filings for hidden damage, and submit a completion packet so your depreciation holdback is released. Throughout the process you stay informed but never have to negotiate technical roofing details yourself.
How long does the roof restoration or replacement process typically take, and will my home be exposed to the elements?
The full timeline breaks down into three phases: 1. Inspection & claim filing: 1–3 days. 2. Insurance review & approval: 5–15 business days (varies by carrier). 3. Roof restoration: 1–3 days for an average 2,500 sq ft Oak Ridge home. During construction we install protective tarps at the end of each workday and finish critical waterproofing layers (underlayment and flashing) the same day we tear off old materials, so your interior is never left exposed overnight.
What costs should I expect, and do you offer financing or warranty protection?
For insured storm damage, your only direct cost is typically the deductible specified in your policy. If the roof is not covered—or you choose optional upgrades—we provide transparent, line-item pricing. We partner with several lenders offering 0% promotional and low-APR long-term financing, often with same-day approval. Every restoration includes a 5-year transferable workmanship warranty from us and the full manufacturer material warranty (25- to 50-year limited lifetime, depending on shingle line).