Workmanship Warranty
Workmanship Warranty | Roofing Done Right | Roofing | Oak Ridge
When harsh Tennessee seasons roll in, homeowners in Oak Ridge need more than shingles and nails—they need craftsmanship they can count on. HEP’s workmanship warranty roofing service backs every project with iron-clad assurance, so you’re protected long after the crews have packed up. From meticulous tear-offs to the final ridge-cap inspection, our licensed roofers follow a 44-point checklist that exceeds manufacturer specifications and local building codes. The result is a roof that stands firm against driving rain, blistering sun, and swirling mountain winds.
That commitment to detail is why neighbors talk about “roofing done right.” We source premium, impact-rated materials, keep job sites spotless, and document each phase with photos you can review anytime. If a workmanship issue ever appears, HEP resolves it at no cost—no loopholes, no finger-pointing. For peace of mind that rises as high as your new roof, choose the Oak Ridge team that treats every home like their own.
FAQs
What exactly is a workmanship warranty, and how is it different from the shingle or material warranty?
A workmanship warranty is our written promise that the roof was installed correctly according to manufacturer specifications, local Oak Ridge codes, and our own quality standards. It covers installation-related problems such as flashing errors, improper nailing, or poor ventilation that could lead to leaks or premature failure. A manufacturer’s warranty, by contrast, only covers factory defects in the shingles or other roofing products. If a leak is caused by an installation mistake rather than a defective shingle, the workmanship warranty—not the material warranty—provides the protection.
How long is your workmanship warranty valid for roofs installed in Oak Ridge?
We provide a 10-year workmanship warranty on complete roof replacements and a 5-year warranty on qualifying repair work. During that period, if an installation error is discovered, we will inspect, repair, and restore the roof at no cost to you, including labor and any replacement materials required to correct the workmanship issue.
What roofing problems are covered under the workmanship warranty?
Coverage includes leaks or damage caused by improper shingle fastening, defective flashing installation, inadequate underlayment placement, poor ridge-vent or soffit-vent installation, and other installation-related errors. Essentially, if the problem traces back to how the roof was installed, we fix it. Weather events, falling trees, foot traffic damage, or lack of maintenance are not covered, but may be addressed under your homeowner’s insurance or a maintenance agreement.
Is the workmanship warranty transferable if I sell my Oak Ridge home?
Yes. Our warranty is fully transferable one time within the coverage period. You simply notify us in writing within 60 days of closing, and the new owner receives the remaining balance of the warranty. This adds value to your home because prospective buyers know the roof is protected by a reputable local contractor.
How do I file a claim if I notice a leak or suspect an installation issue?
Call our Oak Ridge office or submit the online warranty form. We schedule an inspection within 48 hours for active leaks (or within five business days for non-emergency concerns). A trained technician will investigate, document the cause, and perform an on-the-spot repair if possible. If a more extensive fix is required, we’ll provide a written plan and complete the work at no cost to you under the warranty.
What homeowner responsibilities or exclusions could void the workmanship warranty?
To keep the warranty in force, you must: (1) perform routine maintenance such as keeping gutters clear; (2) avoid unqualified roof alterations or penetrations (solar panels, satellite dishes, etc.) without our prior approval; (3) promptly address storm damage through insurance or repair to prevent secondary issues; and (4) notify us within 30 days of observing a potential problem. Neglect, unauthorized repairs, or structural changes that affect the roof’s integrity may void the workmanship warranty.