Industry-leading Warranties
Industry-leading Warranties | Gutter Replacements | Roofing | Oak Ridge
When storms, sun, and time test the limits of your roof and gutters, HEP stands ready with industry-leading warranties that protect your home in Oak Ridge for decades to come. Our certified crews install premium shingles, flashing, and seamless gutters with an attention to detail that stops leaks before they start, and every project is backed by warranties so comprehensive you can almost forget they’re there. From the first inspection to the final clean-up, you’ll know exactly what’s covered, for how long, and who to call if nature ever tries to void the promise of a safe, dry home.
We pair those powerful protections with swift, precision-crafted gutter replacements that keep water flowing away from your foundation and landscaping. Whether you’re upgrading to oversized downspouts or matching a new roof color, HEP delivers the ideal fit—and peace of mind that lasts as long as the materials themselves. Discover why Oak Ridge homeowners trust us to secure their investments, season after season.
FAQs
What types of warranties do you offer on new roof installations in Oak Ridge?
Every full-replacement roof we install comes with two layers of protection: (1) the manufacturer’s limited lifetime material warranty, which guards against factory defects in the shingles for as long as you own your home, and (2) our own 25-year workmanship warranty that covers any installation-related leaks or defects. Because we are a certified Master Elite contractor for the major shingle brands we install, you also gain access to enhanced manufacturer coverage that most local roofers cannot provide, including 50-year non-prorated protection on both materials and labor when you choose their upgraded warranty.
How does your gutter replacement warranty compare to standard industry coverage?
Traditional gutter installers usually give a 1- to 5-year workmanship warranty and rely solely on the aluminum manufacturer’s 20- to 30-year finish warranty. We go a step further by matching our roofing workmanship warranty on gutters: 25 years against leaks at seams, corners, and downspout connections. In addition, the seamless aluminum we use carries a 40-year Kynar® finish warranty that resists chalking and fading, and our heavy-duty hidden hangers are guaranteed not to pull loose under normal snow and ice loads.
What is covered—and not covered—under your lifetime roofing warranty?
Covered: shingle defects (granule loss, blistering, premature cracking), mis-manufactured underlayment or ridge vent, and installation-related leaks including flashing failures for the warranty term. Not covered: damage caused by hail larger than 1¼", high-velocity winds above the shingle’s rated speed, foot traffic punctures, ice damming, inadequate attic ventilation not installed by us, or any modifications made after our work (e.g., satellite dish mounts). We walk you through these limitations before the job starts and provide the full warranty document at contract signing.
Does the warranty transfer to the next homeowner if I sell my house?
Yes. Both the manufacturer’s material warranty and our workmanship warranty are fully transferable one time within the first 10 years at no cost. The new homeowner simply completes a short transfer form and submits it within 60 days of closing. After transfer, coverage continues for the remainder of the original term, adding significant resale value to your Oak Ridge property.
What maintenance is required to keep my roof and gutter warranties valid?
Neither warranty requires complicated upkeep, but both assume that the system is kept free of neglect. We recommend (1) a professional roof inspection every two years or after any severe storm, (2) cleaning debris from gutters at least twice a year—or installing our optional micro-mesh gutter guards—so water can flow unobstructed, and (3) trimming overhanging limbs that could rub or drop branches on the roof. Maintain adequate attic ventilation and insulation levels, and do not allow other contractors to nail, screw, or cut into the shingles without proper flashing. Document any maintenance or repairs so you can show proof if a claim is ever needed.
How do I file a warranty claim and what is the typical response time?
Simply call our Oak Ridge office or submit a claim request through our website. We will schedule an on-site inspection within 48 hours for active leaks, or within five business days for non-emergency concerns. If the issue is workmanship-related, we repair it at no cost, usually during the same visit. For manufacturer defects, we handle all paperwork, photographs, and shingle samples required by the factory; most claims are approved within two to three weeks, and we complete the replacement as soon as materials arrive. Throughout the process you will receive email updates so you always know the status of your claim.