Transparent Pricing
Transparent Pricing | Roofing | Norris
At HEP, we believe a strong roof begins with strong trust, which is why our transparent pricing model lays every cost on the table before a single shingle is lifted. From materials and labor to permitting and cleanup, you’ll see each line item clearly explained, so there are no surprises—only peace of mind. Homeowners in Norris have told us they appreciate knowing how every dollar is spent, and our easy-to-read estimates let you compare options and choose what fits your budget without pressure.
Beyond numbers, our team brings decades of roofing expertise and a commitment to craftsmanship that stands up to East Tennessee weather. We arrive when we say we will, communicate at every step, and leave your property spotless. Whether you need a minor repair or a full replacement, you’ll get the same upfront honesty, the same attentive service, and a roof built to last—guaranteed.
FAQs
How is your roofing price calculated for homes in Norris?
Our pricing model is fully itemized. First, we measure your roof’s exact square footage and pitch to determine the material quantity. Then we add the cost of the shingle or metal profile you choose, manufacturer-recommended underlayment, flashing, and fasteners. Labor is calculated by crew hours required for removal, installation, and site cleanup, multiplied by a published hourly rate. Finally, we list fixed costs such as dumpster rental, permit fees mandated by Norris city codes, and a modest overhead percentage. All these line items are shown on your quote so you can see exactly where every dollar goes.
What factors could increase or reduce the cost of my new roof?
Several variables affect the final price: • Roof complexity – multiple valleys, dormers, or a steep pitch require more labor and safety equipment. • Material choice – architectural shingles cost more than 3-tabs, while standing-seam metal costs more than either. • Decking condition – if the plywood beneath your shingles is damaged, we must replace those sheets. • Access – limited driveway space or tall surrounding trees can increase setup time. • Timing – off-season installations (late fall or winter) sometimes qualify for manufacturer rebates that lower your out-of-pocket cost.
Do you provide free written estimates and are there hidden fees?
Yes. We perform on-site inspections at no charge and issue a written estimate that lists every cost category. There are no surprise fees; if we discover hidden damage once the old roof is removed, we stop work, document the issue with photos, and provide a change order for your approval before proceeding. If you decline, we re-install the existing materials and charge nothing beyond the original estimate.
Can I review a line-item breakdown before signing a contract?
Absolutely. Transparency is a core part of our service. We email you a detailed proposal that shows material quantities, unit costs, labor hours, taxes, disposal fees, and warranty charges. You can ask questions, request alternative materials, or remove optional upgrades (such as upgraded ridge vents) before you sign. We will not start until you are comfortable with every figure.
What financing and payment options do you offer?
We accept checks, credit cards, and ACH transfers. For larger projects, we partner with local Norris banks to offer 6-, 12-, or 18-month same-as-cash plans. A 30 % deposit is due at contract signing, 50 % after material delivery, and the remaining 20 % only after you sign the completion certificate. There are no prepayment penalties, and we never charge processing fees for credit transactions.
Is your transparent pricing policy the same for repairs as for full replacements?
Yes. Whether you need a handful of shingles replaced after a storm or a complete tear-off, you receive the same level of cost visibility. For repairs we charge a minimum service fee that covers travel and diagnostic time, plus a per-square or per-hour rate depending on the scope. All materials, sealants, and fasteners are listed with unit pricing so you can compare our quote with any competitors’ offers.