Workmanship Warranties
Workmanship Warranties | Roof Repair | Roofing | Norris
When a sudden storm loosens shingles or age reveals hidden leaks, homeowners in Norris turn to HEP for dependable roof repair. Each project is handled by seasoned, factory-trained professionals who follow strict installation protocols, and we back their craftsmanship with one of East Tennessee’s strongest workmanship warranties. That means the moment our crew packs up, you gain years of peace of mind—no fine print, no hassles, just a roof that performs exactly as promised.
Should an issue ever arise, one call activates our local team, not a distant hotline. We’ll inspect, fix, and certify the work at no extra cost, so your home stays protected and your investment remains secure. Choose HEP and experience the hometown service Norris expects, the quality your family deserves, and a workmanship warranty that stands as firmly as the shingles we install.
FAQs
What exactly does your workmanship warranty cover on a roof repair in Norris?
Our workmanship warranty guarantees that all labor related to your roof repair—such as shingle placement, flashing installation, ventilation adjustments, underlayment, sealants, and fastener application—has been performed correctly and in accordance with local building codes in Norris. If a leak or performance issue arises because of an installation error, we will return, diagnose, and correct the problem at no cost to you for the duration of the warranty.
How long does the workmanship warranty last for roof repairs?
For residential roof repairs in Norris, we provide a 10-year workmanship warranty beginning on the date the repair is completed. Commercial repairs come with a 5-year workmanship warranty. Both terms were chosen to span multiple seasons of extreme heat, cold, and storm activity typical in the Norris area, giving homeowners and property managers long-term peace of mind.
How is a workmanship warranty different from the manufacturer’s material warranty?
The manufacturer’s warranty only covers factory defects in the roofing materials—shingles, membrane, tiles, fasteners, etc.—and is backed by the product maker. A workmanship warranty, on the other hand, is issued by our company and covers the quality of the installation itself. If the roof leaks because a shingle was improperly nailed or flashing was misaligned, that is a workmanship issue, not a material defect, and falls under our warranty responsibility.
What is the process for filing a workmanship warranty claim if I notice a problem?
1. Call or email our Norris service line and describe the issue. 2. We schedule an on-site inspection, usually within 48–72 hours. 3. Our technician determines whether the problem stems from workmanship. 4. If covered, we provide you with a written repair plan and complete the work at no charge. 5. Once finished, you receive an updated service record showing the corrective action and that your original warranty remains in force for the remaining term.
Are there situations that could void or limit the workmanship warranty?
Yes. The warranty does not cover damage caused by: • Extreme weather events (high-wind storms, hail, tornadoes, etc.) • Impact from falling trees or debris • Unauthorized roof alterations or penetrations by other contractors • Improper maintenance, such as allowing gutters to clog and back up under shingles • Foot traffic or pressure-washing that dislodges materials If one of these occurs, we can still perform the repair, but it would be billed separately from the warranty coverage.
Is the workmanship warranty transferable if I sell my home in Norris?
Yes. The residential 10-year workmanship warranty is fully transferable once during its term. When you sell the property, notify us in writing within 60 days of closing, and we will issue a new warranty certificate to the buyer for the remaining years. A small administrative fee applies to cover document processing, but the new owner receives the same coverage you enjoyed.