Industry-leading Warranties
Industry-leading Warranties | Gutter Replacements | Roofing | Norris
When storms hammer Norris or the seasons simply take their toll, homeowners deserve more than a quick patch—they deserve confidence that lasts. HEP backs every roof and gutter project with industry-leading warranties, giving you years of protection and true peace of mind. Our certified crews blend precision workmanship with premium materials, so whether we’re installing architectural shingles or seamless gutters, you can trust every nail, seal, and downspout is built to outperform whatever East Tennessee weather delivers.
From emergency repairs to full gutter replacements, we handle it all with the courtesy and clear communication that have made HEP a local favorite for decades. Schedule a free inspection today and discover how easy it is to protect your biggest investment while enjoying the area’s best warranty coverage.
FAQs
What does your industry-leading roofing and gutter warranty cover?
Our comprehensive warranty covers both material defects and workmanship on every roof and gutter system we install in Norris. That means if shingles crack, flashing fails, or gutter seams leak due to manufacturing flaws or installation errors, we repair or replace the affected components at no cost to you. The warranty also includes wind resistance up to 130 mph, algae-resistant shingle protection, and labor for approved repairs, giving you complete peace of mind.
How long is the warranty period for new roofs and gutters installed in Norris?
You receive dual protection: a 50-year manufacturer’s warranty on roofing materials and a lifetime workmanship warranty backed by our company for as long as you own the home. Gutters carry a 25-year material warranty and the same lifetime workmanship coverage. These time frames far exceed industry norms and ensure your investment is protected well past the typical roof life cycle.
Is the warranty transferable if I sell my home?
Yes. Both the material and workmanship warranties are fully transferable one time within the first 15 years after installation. To transfer, simply notify us in writing within 60 days of closing, provide the buyer’s contact information, and we’ll re-issue the warranty in the new owner’s name. This added value can enhance resale appeal and may even boost your listing price.
What actions could void my roofing or gutter warranty?
The warranty remains in force as long as the roof and gutters are not altered by unauthorized contractors, penetrated without proper flashing, or subjected to neglect. Installing satellite dishes, skylights, or solar panels without our approval, using chemical cleaners, or failing to remove debris that causes standing water can all void coverage. Always contact us before any modifications or maintenance—you’ll receive written guidance to keep your warranty intact.
How do I file a warranty claim if I notice a problem?
Call our Norris office or submit a claim through our website within 30 days of discovering the issue. We’ll schedule an on-site inspection within five business days. If the problem is warrantable, you’ll receive a written authorization for repair and a timeline—usually within two weeks, weather permitting. All approved repairs are performed by our certified crews and documented for your records.
Do you offer maintenance services that complement the warranty?
Absolutely. We provide optional annual and semi-annual roof and gutter checkups that include debris removal, minor sealant touch-ups, and a detailed report. Regular maintenance isn’t required to keep the warranty valid, but it helps maximize system life and catch small issues before they become costly. Customers enrolled in a maintenance plan also receive priority scheduling and a 10 % discount on any non-warranty repairs.