Workmanship Warranty
Workmanship Warranty | Roofing | Niota
When Niota’s high winds or sudden downpours put your roof to the test, HEP stands behind every shingle we install with a workmanship warranty that’s as solid as our reputation. Our skilled crews treat each home as if it were their own, paying close attention to every nail, flashing, and ridge vent so you can rest easy long after the ladders come down. With transparent communication and clear documentation, we make sure you understand exactly how you’re protected and for how long.
Should an issue ever arise from our craftsmanship, one call is all it takes for our local experts to inspect, repair, and restore your roof at no cost to you—because we believe true peace of mind comes from action, not just promises. From the first inspection to the final handshake, HEP delivers superior roofing backed by a warranty that keeps Niota families covered year after year.
FAQs
What does your workmanship warranty cover on a roofing project in Niota?
Our workmanship warranty covers any roof leaks, material blow-offs, improper flashing, ventilation errors, or other problems that can be traced back to our installation practices—not the shingle manufacturer. If an issue arises because we cut a shingle incorrectly, failed to fasten it to code, or installed flashing improperly, the repair (including labor and any replacement materials) is handled at no cost to you.
How long is the workmanship warranty valid?
For residential roofs in the Niota area, we provide a 10-year workmanship warranty that begins on the date final payment is received. Within those ten years, any installation-related defect will be repaired or replaced free of charge. Commercial projects receive a five-year workmanship warranty, extendable to ten years with an annual maintenance plan.
Is the workmanship warranty transferable if I sell my home in Niota?
Yes. The warranty may be transferred once within the first five years. The new owner simply completes our Transfer of Warranty form and submits it within 60 days of closing. After transfer, the coverage period continues for the remainder of the original term.
How do I submit a claim under the workmanship warranty?
1. Call our Niota office at 423-XXX-XXXX or use the online warranty request form. 2. Provide your original contract number, photos of the issue if available, and a brief description of the problem. 3. We will schedule an on-site inspection within five business days. 4. If the defect is workmanship-related, we will perform repairs within 14 days (weather permitting) and issue a written report of the corrective work.
How does your workmanship warranty differ from the manufacturer’s shingle warranty?
The manufacturer’s warranty covers defects in the roofing materials themselves—such as premature granule loss or factory defects—but it does NOT cover mistakes made during installation. Our workmanship warranty fills that gap by guaranteeing the quality of our labor. When combined, you are protected both for material failures and installation errors.
What situations can void the workmanship warranty?
• Storm or impact damage (hail, falling limbs, tornado winds) that isn’t repaired promptly • Unauthorized alterations, such as satellite dish installations or skylight cut-ins done by others • Lack of routine maintenance—e.g., allowing debris to clog valleys and gutters • Interior moisture problems caused by plumbing or HVAC leaks unrelated to the roof If you’re unsure whether a planned modification could affect coverage, call us first and we’ll advise at no cost.