Workmanship Warranty
Workmanship Warranty | Roof Replacement | Roofing | Newport
When fierce coastal winds start prying at shingles or age has simply taken its toll, homeowners in Newport turn to HEP for a dependable roof replacement. Our licensed crews treat every home as if it were their own, stripping away worn materials, installing premium underlayment, and fastening each new shingle with precision tools that guarantee uniform alignment. Because we’re local, we know how salt air, sudden squalls, and winter freeze–thaw cycles can degrade a roof, so we build systems engineered to shrug off Newport’s toughest weather.
What truly sets HEP apart is the confidence that comes with our no-nonsense workmanship warranty. Long after the last nail is driven, we stand behind every flashing detail and ridge cap, returning at no charge if any installation flaw appears. That promise, combined with clear communication and tidy job sites, lets you upgrade your home’s curb appeal and protection without stress. From first inspection to final handshake, we make sure your new roof is the last thing you have to worry about.
FAQs
What exactly does your workmanship warranty cover on a roof replacement in Newport?
Our workmanship warranty guarantees that every aspect of the installation—flashing, underlayment, shingle or tile placement, ventilation, fastening, and sealing—is performed to industry and manufacturer standards. If a leak, premature shingle failure, or any other problem occurs because of how we installed or detailed the roof, we will return promptly to repair the affected area at no cost to you. It does not cover damage caused by storms, foot traffic, or material defects, which are addressed by your homeowners insurance and the manufacturer’s warranty.
How long is the workmanship warranty valid?
We provide a 10-year workmanship warranty on full roof replacements. During that decade, you’re fully covered for any installation-related issues. After 10 years, most workmanship-related problems have already presented themselves, but we remain available for consultations and paid repairs should you ever need us.
Is the workmanship warranty transferable if I sell my Newport home?
Yes. The warranty may be transferred one time within the original 10-year term. All you need to do is notify us in writing within 30 days of closing and provide the new owner’s contact information. The new owner receives the remaining balance of the warranty period, which can be an attractive selling point when you list your home.
How does the workmanship warranty differ from the manufacturer’s material warranty?
The manufacturer’s warranty covers factory defects in shingles, tiles, membranes, or other roofing products. If the material itself fails—cracks, granule loss beyond standard aging, or manufacturing flaws—the manufacturer supplies replacement materials and, in many cases, a portion of labor. Our workmanship warranty, on the other hand, covers the human element: flashing details, nail line accuracy, ventilation setup, and overall installation quality. Together, the two warranties provide comprehensive protection for your new roof.
What actions or conditions could void my workmanship warranty?
The warranty could be voided if: (1) unauthorized contractors or homeowners alter, patch, or add equipment (satellite dishes, solar panels, skylights) without our inspection; (2) structural changes place unusual stress on the roof; (3) debris is allowed to accumulate and cause standing water; (4) storm or impact damage is left unrepaired for an extended period; or (5) the homeowner fails to pay the contract balance in full. We encourage annual maintenance inspections to keep the warranty intact.
How do I request service under the workmanship warranty?
Simply call our Newport office or submit a service request through our website. We’ll schedule an inspection—usually within 48 hours. If we confirm the issue is workmanship-related, we’ll perform repairs at no cost and document the fix for your records. If the problem stems from material failure or storm damage, we’ll guide you on filing a manufacturer claim or insurance request and can provide an estimate for any additional work needed.