Emergency Call-outs
Emergency Call-outs | Roof Repair | Roofing | Newport
When fierce coastal winds rip through tiles or a sudden leak starts dripping on your floor, HEP’s emergency call-out team races across Newport within the hour. Our seasoned roofers isolate the damage, apply secure temporary seals and schedule a permanent roof repair—so the weather stays outside where it belongs.
From cracked slate on Victorian terraces to punctured membranes on modern extensions, we arrive with specialist materials, thermal imaging and clear, honest advice. We document everything for your insurer, tidy the site before we leave and keep you informed at every step, turning a stressful night into a simple phone call and swift solution.
FAQs
What situations count as a roofing emergency, and how fast can you attend in Newport?
Any incident that exposes your home to water ingress or structural risk is classed as an emergency—this includes storm-blown tiles, sudden leaks, fallen trees, chimney dislodgement, or major gutter failure. Because we have mobile crews permanently based in Newport, we aim to be on site within 1–2 hours of your call, 24/7, traffic and weather permitting.
Do you operate 24/7, including weekends and bank holidays?
Yes. Our emergency call-out line is manned around the clock, every day of the year. A qualified roofer is always on standby, so whether the damage occurs at 3 am on a Sunday or on Christmas Day, you will reach a real person who can dispatch a team immediately.
What if the weather is too severe for a full repair?
Safety is our first priority. If high winds or heavy rain make a permanent fix impossible, we will carry out temporary safeguarding measures—typically reinforced tarpaulins, emergency battening, or shrink-wrap sheeting—to keep your property watertight until conditions improve. We then schedule a return visit, usually within 24–48 hours, to complete the full repair.
How much does an emergency roof repair cost and do I get a quote first?
Call-out to Newport addresses carries a fixed attendance fee that covers travel and the first hour on site. Before any additional work begins, our roofer will assess the damage, explain the options, and give you a written, no-obligation estimate. Costs vary with materials and labour required, but we are transparent from the outset so there are no surprises on your final invoice.
Will my home insurance cover the repair, and can you help with the claim?
Most policies cover sudden, unforeseen damage caused by storms, impact, or leaks, but every insurer has different terms. We can supply detailed photographic evidence, a damage report, and an itemised invoice that meet insurers’ requirements. If needed, we’ll liaise directly with your loss adjuster to streamline the claims process.
What types of roofs can you repair during an emergency call-out?
Our technicians are trained to work on pitched and flat roofs in slate, tile, lead, felt, single-ply membrane, GRP fibreglass, and EPDM rubber. We also handle ancillary elements such as flashing, gutters, soffits, fascias, and skylight seals, so whatever roofing system you have in Newport, we can secure it quickly and safely.