Workmanship Guarantee
Workmanship Guarantee | Gutter Replacements | Roofing | Newcomb
When the coastal winds and salt-laden air of Newcomb start testing the seams of your roofline, HEP steps in with a workmanship guarantee that lets you breathe easy. Our licensed team doesn’t just swap out worn channels; we engineer gutter replacements that fit your home’s exact contours, guiding every raindrop safely away from foundations, gardens and footpaths. From the first site inspection to the final quality check, our craftsmen treat your property like their own, using premium Colorbond and stainless-steel fixings so corrosion never gets a foothold.
What truly sets us apart is the promise that backs every installation. If a fault in our workmanship appears, we return—no call-out fees, no small print—ready to put it right. That means you enjoy a spotless fascia, crisp roof edges and a drainage system built to withstand years of Bass Strait squalls. Choose HEP, and trade worry for certainty every time the clouds roll in.
FAQs
What does your workmanship guarantee cover for gutter replacements in Newcomb?
Our workmanship guarantee covers every aspect of the installation process, including correct fixing, alignment, sealing, and flashing of your new gutters. If any issue arises that can be traced back to the way we installed the system—such as leaks at joins, sagging sections, or loose brackets—we will return promptly to rectify the fault at no extra cost.
How long is your workmanship guarantee valid?
We provide a full 10-year workmanship guarantee on all gutter replacement projects completed in Newcomb. This means that for a decade after installation, you have complete peace of mind that any workmanship-related defects will be fixed by us free of charge.
Is your workmanship guarantee different from a manufacturer’s product warranty?
Yes. The manufacturer’s warranty covers defects in the gutter materials themselves—such as premature corrosion or colour-coat failure—while our workmanship guarantee covers the quality of the installation. If the product fails due to a factory fault, the manufacturer will supply replacement materials; if the failure is due to installation, we take care of labour and any associated costs.
What happens if I notice a problem after the gutters are installed?
Simply contact our Newcomb office by phone or email and describe the issue. We’ll schedule an inspection—usually within 2–3 business days—to determine the cause. If the fault is workmanship-related, we’ll organise a repair or replacement section immediately, all under the guarantee. We document every visit so you have a clear record of the service.
Do I need to perform any maintenance to keep the workmanship guarantee valid?
Basic maintenance—such as clearing debris, ensuring downpipes are unobstructed, and avoiding physical damage from ladders or tree branches—must be carried out by the property owner at least twice a year. Lack of basic care that leads to avoidable damage (e.g., water backup caused by leaf blockages) is not covered. We offer affordable annual maintenance plans if you prefer us to handle this for you.
Is the workmanship guarantee transferable if I sell my home in Newcomb?
Yes. The remaining term of the guarantee transfers automatically to the new owner as long as the gutters remain in their original configuration and basic maintenance has been upheld. This added assurance can be a valuable selling point when listing your property.