Emergency Response
Emergency Response | Roofing | New Tazewell
When wild East Tennessee weather tears through New Tazewell, HEP’s emergency response team moves just as fast. Our licensed specialists arrive 24/7 with tarps, tools, and the experience to stop leaks on the spot, protect valuables, and document damage for smooth insurance claims. From sudden wind uplift to fallen limbs, we restore calm and security before the next raindrop hits.
Once the roof is stabilized, we guide you through every step of repair or replacement, blending hometown courtesy with the muscle of a full–service roofing company. A free inspection, honest estimate, and clear communication mean you never have to wonder what comes next—other than the relief of knowing HEP is already on the way.
FAQs
What situations are considered a roofing emergency in New Tazewell?
A roofing emergency is any condition that threatens the structural integrity of your roof or exposes the interior of your home to the elements. This includes storm or wind damage that removes shingles, tree limbs that puncture the roof deck, sudden leaks that allow water to enter living spaces, fire damage, and large sections of loose or missing flashing. If the problem could lead to rapid water intrusion, mold growth, or structural collapse, it’s an emergency.
How quickly can your team arrive after I report an emergency?
We maintain on-call crews 24/7 for New Tazewell and the surrounding Claiborne County area. In most cases we can be onsite within 1–2 hours of your call, day or night. During severe weather events with many simultaneous calls, we prioritize based on the seriousness of the damage and typically arrive within the same day.
Will you tarp or temporarily secure my roof before permanent repairs begin?
Yes. Our first priority is to stop water intrusion and prevent further damage. Upon arrival we will install heavy-duty tarps, shrink-wrap, or emergency board-ups as needed. These temporary protections are included in our emergency service and will keep your home dry until full repair or replacement can be scheduled and permits (if required) are obtained.
Can you help me navigate my homeowner’s insurance claim?
Absolutely. We document all storm or impact damage with detailed photos, measurements, and written assessments that meet insurance carrier requirements. Our staff can meet with the adjuster onsite, explain the scope of work, and provide the itemized estimate they need. This support often speeds up claim approval and ensures you receive the coverage you’re entitled to.
How much does emergency roof service cost?
Emergency response has a minimum dispatch fee that covers rapid mobilization and temporary protection materials. The exact amount depends on roof height, accessibility, and the extent of damage, but most emergency visits in New Tazewell start between $250-$450. Permanent repairs are priced separately after we assess the full scope. If the damage is storm-related, these costs are frequently reimbursed by insurance.
What types of roofing materials do you repair or replace?
Our technicians are certified to work on asphalt shingles, metal panels, standing seam roofs, EPDM and TPO flat roofing, and specialty systems such as cedar shakes. We carry a stock of common shingles and metal panels on our service vehicles so we can complete many small repairs during the first visit. For full replacements, we source materials that match or upgrade your current roof while meeting New Tazewell’s building codes.