Manufacturer Warranties
Manufacturer Warranties | Roofing Done Right | Roofing | New Tazewell
When storms roll over New Tazewell, homeowners turn to HEP because they know our crews stand behind every shingle with iron-clad manufacturer warranties and a commitment to “roofing done right.” From the first inspection to the final nail, we use premium materials approved by top manufacturers, so your new roof isn’t just beautiful—it's fully protected against defects, wind, and weather for years to come.
That protection is backed by local technicians who live here, answer the phone here, and show up fast if you ever need us. Whether you’re replacing an aging roof or tackling storm damage, HEP handles all the paperwork, registers your warranty, and keeps digital records on file, giving you hassle-free peace of mind. Schedule your free estimate today and see why New Tazewell families have trusted HEP for generations.
FAQs
What does a manufacturer warranty cover on a new roof?
A manufacturer (or material) warranty is issued by the shingle or membrane producer and protects you against defects in the roofing materials themselves—things like premature granule loss, excessive curling, or membrane blistering that can be traced back to a factory flaw. If a claim is approved, the manufacturer supplies replacement materials and, on higher-tier warranties, may contribute—sometimes fully—to the labor needed to reinstall them. It is important to note that manufacturer warranties do NOT cover problems caused by improper installation, storm damage, foot traffic, or lack of maintenance.
How long are manufacturer roofing warranties valid in New Tazewell?
Most asphalt shingle lines come with a "lifetime" limited warranty, which the industry defines as coverage for as long as the original property owner owns the home. Practically, the highest level of non-prorated (full value) coverage is usually 10–50 years depending on the product tier you select. Metal systems typically carry 30–40-year paint warranties and 20–30-year substrate warranties. Flat roofing membranes (TPO, EPDM) range from 15–30 years. Because our region experiences significant UV exposure and seasonal temperature swings, choosing an enhanced warranty with extended non-prorated coverage often pays off over the roof’s life.
Are manufacturer warranties transferable if I sell my New Tazewell home?
Yes—most major brands allow at least one free transfer of the warranty to the next homeowner if it is completed within a specified time frame (usually 60 days after closing). After transfer, coverage may convert from “lifetime” to a fixed number of remaining years—often 40 from the original installation date for shingles. Enhanced warranties that we register for you often keep their full value for the first 10–15 years even after transfer, making your home more attractive to buyers.
What can void my manufacturer roofing warranty?
Common factors that void or severely limit coverage include: • Improper installation—using fewer nails than specified, improper flashing, or incorrect ventilation. • Installing the new roof over existing layers when the manufacturer requires a full tear-off. • Using non-approved accessories (underlayment, ridge vent, fasteners) that haven’t been tested with the shingle system. • Penetrations added later (satellite dishes, solar mounts) without proper flashing. • Failure to perform basic maintenance such as debris removal or gutter cleaning that leads to standing water. • Pressure-washing asphalt shingles or applying topical coatings without manufacturer approval. Because we are certified by multiple manufacturers, Roofing Done Right follows every detail of the installation handbook to keep your warranty intact.
How does Roofing Done Right ensure compliance with manufacturer warranty requirements?
1. Certified crews: Our installers complete the manufacturer’s hands-on certification program, so every shingle, fastener, and flashing is installed per spec. 2. Full system approach: We use the brand’s matching underlayment, starter strip, ridge cap, ventilation, and sealants, which qualifies you for upgraded warranty tiers. 3. Photo documentation: We photograph each stage—deck inspection, underlayment, nail pattern, and accessory installation—then submit the portfolio when registering your warranty, creating a permanent compliance record. 4. Ventilation calculation: We verify intake and exhaust ventilation to meet International Residential Code and manufacturer ratios, preventing heat buildup that can void coverage. 5. Post-project registration: Within 24–48 hours of final inspection, we register your roof online and provide you with the official warranty certificate rather than relying solely on the invoice.
What is the difference between a manufacturer warranty and Roofing Done Right’s workmanship guarantee?
The manufacturer warranty covers defects in the roofing materials, while our workmanship guarantee (10 years for shingles, 5 years for low-slope membranes) covers the quality of the installation. If a leak occurs because a shingle was nailed incorrectly, we repair it at no cost under our workmanship plan—even if the materials themselves are fine. Conversely, if a batch of shingles loses granules prematurely, the manufacturer furnishes replacement product under its warranty, and we perform the labor if that warranty tier includes it. Together, these two layers give New Tazewell homeowners comprehensive protection: materials plus labor.