Emergency Repair
Emergency Repair | Roofing Done Right | Roofing | New Tazewell
When a sudden storm rips shingles from your roof or water starts dripping onto your living-room floor, every minute counts. HEP’s emergency repair team in New Tazewell arrives fast, diagnoses the damage on the spot, and puts proven solutions into action—all while keeping you informed and confident. From temporary tarping that halts further leaks to precise shingle, flashing, and decking repairs, we handle every detail with the skill and honesty East Tennesseans have trusted for decades.
Our technicians are licensed, insured, and equipped with state-of-the-art tools, but it’s their neighbor-to-neighbor dedication that truly sets them apart. We back each repair with clear communication, transparent pricing, and industry-leading warranties so you can rest easy knowing it’s roofing done right. Call HEP any time, day or night, and we’ll protect your home as if it were our own.
FAQs
What situations are considered a roofing emergency, and how quickly can you get to my New Tazewell property?
A roofing emergency is any sudden issue that allows water, wind, or debris to enter your home and threaten structural integrity or safety—examples include storm-torn shingles, fallen tree limbs, major leaks, or hail-punctured metal panels. Because these problems escalate rapidly, we keep a 24/7 on-call crew in New Tazewell and usually arrive within 1–2 hours of your call. During widespread storm events, we triage based on severity but still target same-day service for every customer.
What should I do right after discovering roof damage while waiting for your team?
First, stay safe—avoid climbing onto the roof yourself. If water is leaking inside, place buckets or tarps to protect belongings and reduce interior damage. Shut off electricity in affected areas if water is near wiring. Photograph or video the damage from the ground; these images help with insurance claims. Then call us immediately so we can dispatch an emergency crew and walk you through the next steps by phone.
Can you help with insurance claims for emergency roof repairs?
Absolutely. We work with every major insurer serving Claiborne County and understand the documentation they require. Our technicians perform a detailed inspection, take date-stamped photos, and create a written damage report that meets carrier guidelines. We can meet your adjuster on-site, explain the scope of work, and submit the estimate directly, streamlining claim approval and reducing the chance of out-of-pocket surprises.
Is the repair you perform during an emergency permanent, or will I need a follow-up visit?
The answer depends on the extent of the damage and weather conditions. When possible, we complete a permanent repair during the first visit—replacing shingles, decking, or flashing to code. If a storm is ongoing or materials require special order, we install a heavy-duty waterproof tarp or temporary patch to stop leaks immediately and schedule a return appointment within 1–3 days for a permanent fix. Either way, you get written documentation of what was done and what still needs attention.
What roofing materials and systems can you repair in an emergency?
Our technicians are certified to work on asphalt shingles, metal panels, standing seam roofs, EPDM and TPO flat roofs, cedar shakes, and modified bitumen systems. We carry a stocked service truck with the most common shingle colors, metal panels, sealants, and fasteners specific to homes in the Cumberland Gap climate, so we can complete most repairs on the spot.
How much does emergency roof repair cost, and do you offer financing or payment options?
Emergency service starts with a transparent diagnostic fee that covers dispatch, inspection, and the first hour of labor—typically $149 in New Tazewell. After assessment, we provide a fixed-price quote for the repair. Minor shingle replacements might run $250–$450, while more extensive structural fixes can range from $800 to $2,500. If insurance covers the loss, you usually only pay your deductible. For uncovered costs, we accept major credit cards and offer same-day financing with low-interest plans up to 24 months, so you never have to delay critical repairs.