Industry-leading Warranties
Your trusted partner for professional home services. Quality workmanship, guaranteed satisfaction.
Industry-leading Warranties | Roofing Done Right | Roofing | Mountain City
When the winds howl across Mountain City and the rain pounds down from Doe Mountain, homeowners turn to HEP because they know a roof is only as strong as the promise that stands behind it. Our industry-leading warranties lock in protection for up to 50 years on materials and a full decade on workmanship, all backed by a team that lives where you live and answers the phone when you call. From algae resistance and no-fault storm coverage to 100% transferable guarantees that add resale value, every detail is designed to deliver genuine peace of mind—proof that this is roofing done right.
Choose HEP and you’re choosing local crews who treat every shingle like it’s covering their own home. We register your warranty before we leave the driveway, schedule complimentary follow-ups after major storms, and keep digital records so you never search for paperwork. It’s simple: if Mountain City weather ever tests your roof, you’ll have a hometown company standing guard, ready to respond, repair, or replace—fast, fair, and with no fine print.
FAQs
What makes your roofing warranties industry-leading in Mountain City?
Our warranty packages combine a lifetime manufacturer warranty on shingles and roofing components with a 25-year, transferrable workmanship warranty—one of the longest in the region. We are certified by the shingle manufacturer as a Master Elite contractor, which allows us to offer enhanced factory coverage that lesser-certified roofers simply cannot provide. Together, these protections cover both material defects and installation errors, giving Mountain City homeowners unmatched peace of mind.
How long do your workmanship and manufacturer warranties last?
Materials: Lifetime coverage on shingles, underlayment, ice-and-water shield, vents, and accessory components (defined by the manufacturer as 50 years of non-prorated coverage, then prorated for the remainder of the product’s life). Workmanship: 25 full years. If any leak is traced back to installation, we repair it at no cost for labor or materials. After 25 years, you still keep the balance of the lifetime manufacturer warranty on the products themselves.
What exactly does the warranty cover—and what is excluded?
Covered: • Manufacturing defects such as premature granule loss, cracking, or blistering. • Installation-related issues including flashing leaks, nail pops, and ventilation errors. • Labor, tear-off, disposal, and replacement materials for all approved claims during the non-prorated period. Not covered: • Damage from hail larger than 2", tornadoes, earthquakes, or other acts of God beyond the wind rating stated in the warranty. • Improper alterations by others (solar panel installs, satellite dishes, unapproved repairs). • Neglect, such as failure to keep gutters clear or walking on fragile areas.
How is a warranty claim handled and how long does it take?
1. Call our dedicated warranty hotline or submit a claim form online. 2. A certified inspector schedules an on-site visit—usually within 48 hours in Mountain City. 3. We document the issue with photos, determine whether it is workmanship- or product-related, and file the paperwork with the manufacturer if needed. 4. Most workmanship claims are approved on the spot and repaired within 7 business days. Manufacturer defect claims typically receive authorization within 10–14 business days because they require factory review, but repairs follow immediately once approved.
Does registering my warranty cost extra, and what do I need to do?
Registration is 100 % free and handled by us. After your final inspection, we submit digital photos, the material batch numbers, and your signed completion certificate directly to the manufacturer’s warranty portal. You will receive an e-mail confirmation and a printed certificate within three weeks. Keep that document with your home records; no further action is required on your part.
Can the warranty be transferred to a new homeowner if I sell my house?
Yes. Both the lifetime manufacturer warranty and the 25-year workmanship warranty are transferable once within the first 10 years at no cost. Simply notify us and the manufacturer in writing within 60 days of closing, and provide the new owner’s contact information. A second transfer after the 10-year mark is possible for a nominal $150 administrative fee, though the coverage then converts to a 40-year prorated period per manufacturer guidelines.