Manufacturer Warranties
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Manufacturer Warranties | Roof Replacement | Roofing | Mountain City
When storm-tossed peaks meet Appalachian sunshine, Mountain City roofs take a beating. HEP steps in with time-tested craftsmanship and iron-clad manufacturer warranties that protect your investment long after the last shingle is nailed. Our certified crews install premium materials to factory specs, so you enjoy decades of leak-free comfort backed by warranties that are honored nationwide—and by neighbors you can call locally.
If curling shingles, granule loss, or surprise drips are telling you it’s time for roof replacement, choose the team that marries small-town service with big-brand protection. HEP handles every permit, cleanup, and inspection, then registers your warranty so you don’t have to lift anything but your phone. Sleep easy beneath a roof built for Mountain City’s wild weather and guaranteed for the future.
FAQs
What manufacturer roofing warranties do you offer with roof replacement in Mountain City?
For asphalt-shingle replacements we install systems from Owens Corning, GAF, and CertainTeed, each of which includes a limited-lifetime manufacturer warranty on the shingles and complementary components. Metal roof replacements come with 30- to 40-year finish and corrosion warranties from suppliers such as Drexel Metals and McElroy. We review every warranty option—standard, upgraded, or extended—before you sign the contract so you can choose the protection that best fits your budget and home.
What does a manufacturer’s limited lifetime warranty typically cover?
A limited lifetime warranty protects you against manufacturing defects in the roofing materials for as long as you own your Mountain City home (or for the period specified by the brand). Covered items normally include shingle granule loss beyond industry tolerance, premature cracking, blistering, and, in metal systems, paint chalking or fading beyond specified levels. The warranty pays for replacement materials and, when upgraded to a “system” or “enhanced” level, may also cover labor and tear-off costs. Weather events, improper installation, and lack of maintenance are excluded.
How do I register my new roof’s manufacturer warranty, and is there a deadline?
Most manufacturers require warranty registration within 30–60 days of the roof installation date. Our team handles the paperwork online as soon as your final inspection is complete; you will receive an emailed confirmation from the manufacturer showing your warranty number and coverage details. If you prefer to register yourself, we supply the product codes, installer certification numbers, and step-by-step instructions so you never miss the deadline.
Is the manufacturer warranty transferable if I sell my Mountain City home?
Yes—major brands allow a one-time free transfer within the first 10–15 years after installation, provided the new owner submits written notice (usually within 60 days of closing). The lifetime term then converts to the remaining years of a 40- or 50-year prorated schedule. We include the transfer form in your close-out packet and can assist the buyer’s agent if questions come up during escrow.
What can void my manufacturer roofing warranty?
Common warranty-voiding issues include installing non-approved accessories (vents, nails, or underlayment), placing satellite dishes or solar panels directly onto the shingles without following the manufacturer’s attachment guidelines, pressure-washing the roof, failing to keep gutters clear, and allowing attic ventilation problems to persist. Using an uncertified contractor can also void enhanced warranties, which is why we maintain factory-certified status with every brand we install.
How does the manufacturer warranty differ from your workmanship warranty?
The manufacturer warranty covers defects in the roofing materials themselves. Our workmanship warranty—10 years for asphalt shingles and 5 years for metal systems—covers installation-related issues such as flashing leaks, nail pops, or improperly sealed penetrations. If a problem arises, we inspect the roof to determine whether it is a material defect (manufacturer’s responsibility) or an installation issue (our responsibility) and coordinate the claim so you only have to make one phone call.