Lifetime Craftsmanship Guarantee
Your trusted partner for professional home services. Quality workmanship, guaranteed satisfaction.
Lifetime Craftsmanship Guarantee | Roof Replacement | Roofing | Mountain City
When the peaks of Mountain City are your backdrop, you need a roof that’s as resilient as the terrain. HEP’s lifetime craftsmanship guarantee means every nail, shingle, and flashing detail is installed with precision by local experts who understand our region’s sudden storms and sizzling summers. From the first inspection to the final cleanup, you’ll be kept in the loop with transparent communication and photo updates, so you can watch your investment come to life without ever climbing a ladder.
Choosing HEP for your roof replacement isn’t just about getting new shingles—it’s about securing decades of worry-free protection backed by a pledge that follows the home, not the owner. Should the unexpected happen, our in-house crews return at no cost to correct any workmanship issue, ensuring your new roof remains as steadfast as the mountains themselves. Discover craftsmanship that lasts a lifetime and service rooted in true Mountain City hospitality.
FAQs
What does your Lifetime Craftsmanship Guarantee cover on a roof replacement in Mountain City?
Our Lifetime Craftsmanship Guarantee covers every aspect of the installation performed by our crew for as long as you own your home. This includes flashing, shingle placement, ventilation components, fasteners, underlayment, and waterproofing details. If a leak, wind uplift, or workmanship–related defect occurs because we installed something incorrectly, we will repair it at no charge—labor and materials included. The guarantee is independent of, and in addition to, the manufacturer’s product warranties.
How is your craftsmanship guarantee different from the shingle manufacturer’s warranty?
A manufacturer’s warranty protects you against defects in the roofing materials themselves (for example, premature granule loss or factory defects in asphalt shingles). Our Lifetime Craftsmanship Guarantee, on the other hand, protects you against mistakes made during installation—improper nailing patterns, poorly sealed flashings, inadequate ventilation, and other workmanship issues. In short: the manufacturer covers the product; we cover the way it’s installed, for life.
Does the guarantee transfer to a new homeowner if I sell my Mountain City house?
Yes. Should you sell your home within the first 10 years after installation, you may transfer the Lifetime Craftsmanship Guarantee once to the new homeowner for a $150 administrative fee. After 10 years, the guarantee becomes prorated at 50 % but may still be transferred one time within the 25-year mark. These terms ensure both you and future buyers enjoy long-term peace of mind.
What weather-related issues common in Mountain City are addressed under the guarantee?
Mountain City experiences high winds, heavy snowfall, and intense UV exposure due to its elevation. Our guarantee covers workmanship failures that lead to blow-offs, ice-dam leaks, or premature shingle curling caused by improper installation. We use six-nail wind nailing patterns, self-adhering ice & water shields in valleys and eaves, and ridge ventilation sized for high-altitude performance—all backed by our lifetime promise.
How long does a typical roof replacement take, and what disruptions should I expect?
Most residential roof replacements in Mountain City are completed in two to three days, weather permitting. Day 1 typically involves tear-off and deck inspection; Day 2 covers underlayment, flashing, and most shingle installation; Day 3 (if needed) finishes shingles, ridge caps, and detailed cleanup. You can expect construction noise during daylight hours and temporary dumpster placement. We protect landscaping with tarps and perform a magnetic nail sweep afterward to leave your property clean and safe.
How do I start the process and ensure my project qualifies for the Lifetime Craftsmanship Guarantee?
Simply call us or fill out the online request form to schedule a free, no-obligation roof inspection. A project manager will assess your current roof, take measurements, discuss material options, and provide a written estimate that includes the Lifetime Craftsmanship Guarantee. Once you choose your shingle style and sign the agreement, we secure permits with Mountain City’s building department, order materials, and place you on the production calendar—usually within two to four weeks, depending on season and weather.