Industry-leading Warranties
Industry-leading Warranties | Roofing | Morristown
For homeowners and businesses across Morristown, peace of mind starts the moment a HEP crew steps onto the roof. Our industry-leading warranties cover materials and workmanship so thoroughly that future leaks, shingle defects, or ventilation issues become someone else’s problem—ours. From impact-rated shingles to energy-saving underlayment, every component of your new roofing system is backed by protections that stretch up to 50 years, and many of those warranties are fully transferable to the next owner. That means your investment keeps adding value long after the last nail is driven.
Behind every promise stands a local team that has served East Tennessee for decades. We’re factory-certified by the brands you trust, which lets us offer warranty tiers most installers can’t touch. Should a storm roll through the foothills or an inspector spot a concern, one call brings our responsive service department to your door—no red tape, no surprises, just the confidence that your roofing is covered for the long haul.
FAQs
What types of roofing warranties do you offer in Morristown?
We provide three primary warranty options: (1) the Standard Manufacturer Warranty that comes with every shingle we install; (2) an optional Extended Manufacturer System Warranty that upgrades material coverage and adds factory-backed labor protection; and (3) our own 15-Year Workmanship Guarantee that covers all installation-related issues. This layered approach lets Morristown homeowners choose the level of protection and price point that suits them best.
How long does each warranty last and what exactly do they cover?
• Standard Manufacturer Warranty – Typically 25–30 years on asphalt shingles, prorated after the first decade and limited to manufacturing defects in the shingle materials. • Extended Manufacturer System Warranty – Up to 50 years of non-prorated coverage on the entire roof system (shingles, underlayment, starter strips, ridge caps, and ventilation) plus up to 25 years of factory-backed workmanship coverage; includes tear-off and disposal in most cases. • 15-Year Workmanship Guarantee – Covers leaks, flashing failures, nail pops, and other installation-related defects for 15 full years. If we determine workmanship caused the problem, repairs are performed at no cost for parts or labor.
Are workmanship defects covered separately from material defects?
Yes. Material defects (such as premature granule loss, blistering, or shingle delamination) are handled through the manufacturer’s warranty, while workmanship defects (like improper flashing or nail placement) are covered by our 15-Year Workmanship Guarantee or the labor portion of an Extended Manufacturer System Warranty. Having both protections in place ensures that no matter where the problem originates, you are covered.
What is the process for filing a warranty claim if something goes wrong?
1. Call our Morristown office or submit a service request online. 2. We schedule an on-site inspection within 48 hours to diagnose the issue. 3. If it is a workmanship issue, we authorize repairs immediately and set a service date. 4. If it is a material defect, we help you complete the manufacturer’s claim form, provide photos, and submit any required samples. 5. Once the manufacturer approves the claim, we coordinate delivery of replacement materials and perform the repair or replacement at a time convenient for you—at no labor cost if you carry our workmanship guarantee or an extended system warranty.
Does the warranty transfer to the next homeowner if I sell my house?
Yes. All three warranty options are fully transferable once within the first 10 years of the roof’s installation. To transfer, the original owner simply fills out a one-page form and pays a small administrative fee (set by the manufacturer, usually under $150). The new homeowner then enjoys the remaining term of both the material and workmanship coverage, a feature that can add resale value and peace of mind during negotiations.
How do manufacturer warranties and your labor warranties work together during a repair?
Think of them as complementary safety nets. If a shingle fails prematurely, the manufacturer supplies the replacement materials under its warranty, while our labor warranty covers the cost of removing the defective products and installing the new ones. This dual coverage means you will not be stuck paying for either materials or labor on a valid claim, and you deal with one local point of contact—our Morristown service team—throughout the entire process.