Factory-certified Crews
Factory-certified Crews | Storm Damage Restoration | Roofing | McDonald
When violent winds, pounding hail, or driving rain rip through McDonald, your roof’s first line of defense can take a brutal hit. HEP’s factory-certified crews arrive fast, equipped with premium materials and the know-how earned through rigorous manufacturer training. We diagnose hidden leaks, replace shattered shingles, and reinforce vulnerable flashing to bring your home back to pre-storm condition—often better than before.
Our commitment to transparency means you’ll get clear, itemized estimates, constant project updates, and seamless coordination with your insurance provider. From emergency tarping to full roof replacement, we handle every aspect of storm damage restoration with craftsmanship that stands up to the next Tennessee tempest.
Call today, and let HEP protect your property with the trusted skill and neighborly service McDonald homeowners have counted on for decades.
FAQs
What makes your crews “factory-certified,” and why is that important for storm damage repairs?
Our installers have completed manufacturer-run training programs and periodic audits that qualify them as factory-certified for the roofing systems we install (GAF Master Elite, CertainTeed SELECT ShingleMaster, Owens Corning Preferred Contractor, etc.). This status means every technician understands the exact specifications set by the shingle and component makers—critical after hail, wind, or debris impact when products must be installed exactly to spec to keep the manufacturer warranty valid. Because we follow factory guidelines step-by-step, you get workmanship that meets or exceeds code, retains full material warranty coverage, and performs as the manufacturer intended in the next storm.
How fast can you respond to a storm-related roofing emergency in McDonald?
We maintain 24/7 on-call teams for McDonald and the surrounding Washington & Allegheny County communities. Typically, we can have a crew on-site within a few hours to secure tarps, board up penetrations, and perform a rapid damage assessment. A written repair/replacement proposal is usually delivered within 24–48 hours. Complete restoration time varies with the extent of damage and material availability, but most single-family roofs are fully restored within one to five working days once insurance approval is obtained.
What kinds of storm damage do you repair and how do you evaluate my roof?
Our factory-certified crews fix or replace shingles, metal, low-slope membranes, flashing, decking, gutters, and ventilation components damaged by wind uplift, hail impact, falling branches, ice dams, or lightning. We begin with a multi-point inspection: visual walk-through, attic moisture check, drone imaging for hard-to-see areas, and moisture meter readings of decking. Findings are documented with photos and itemized on a digital report you can forward directly to your insurance adjuster.
Do you handle the insurance claim process for storm damage?
Yes. As a local, licensed contractor, we regularly meet adjusters on-site to point out damage, provide measurement reports (Xactimate or Hover), and submit detailed estimates in the formats carriers require. While the policyholder must officially file the claim, we guide you through every form, explain scope-of-loss paperwork, and bill your insurer directly for the covered portion. This minimizes out-of-pocket surprises and shortens the approval timeline.
Is it okay to postpone a roof inspection if the damage looks minor?
Even small punctures or lifted shingles can allow water to infiltrate your decking and insulation, leading to mold, rot, and interior staining—issues that may not be covered if you neglect timely mitigation. Insurance policies also impose deadlines for reporting storm losses (often 30–60 days). A free, no-obligation inspection now can preserve your claim rights and prevent a small repair from turning into a full replacement later.
What warranties do you provide on storm repairs or replacements?
Because our crews are factory-certified, we can offer upgraded manufacturer warranties that non-certified installers cannot—up to 50-year non-prorated coverage on materials and 25-year workmanship protection on full replacements. For repair-only projects, we include a 5-year labor warranty plus any remaining manufacturer warranty on components we replace. All warranties are transferable once within the first 10 years, adding resale value to your McDonald home.