Industry-leading Warranties
Industry-leading Warranties | Siding Solutions | Roofing | Maynardville
For homeowners and businesses in Maynardville, HEP sets the bar with roofing expertise backed by industry-leading warranties and precision-crafted siding solutions. Our certified crews combine premium materials with meticulous installation practices, ensuring your property stands up to Tennessee’s toughest storms while boosting curb appeal and energy efficiency.
From the first inspection to the final walkthrough, you’ll experience transparent communication, clear timelines, and workmanship that’s guaranteed for the long haul. Partner with HEP today and enjoy peace of mind that lasts as long as the roof over your head—and the beautiful siding wrapped around your home.
FAQs
What types of warranties do you offer for roofing and siding projects in Maynardville?
We provide two layers of protection on every installation: (1) a manufacturer’s material warranty that covers defects in shingles, metal panels, vinyl siding, trim, and related accessories, and (2) our own 10-year Workmanship Guarantee, which backs the quality of our labor. The manufacturer’s warranty is backed by nationally recognized brands such as GAF, CertainTeed, and Mastic, while our workmanship warranty is issued directly by our company and serviced locally in Maynardville.
How long do your roofing and siding warranties last?
Material warranties range from 25 years to Lifetime, depending on the product line you choose. Architectural asphalt shingles and premium vinyl siding typically carry Limited Lifetime coverage, while basic three-tab shingles are covered for 25–30 years. Our Workmanship Guarantee covers installation-related issues for 10 full years from the completion date. Because we are factory-certified by several manufacturers, many of our premium packages automatically upgrade the material warranty to 50 years non-prorated on roofing and fade-resistant color protection on siding.
Is the warranty transferable if I sell my property?
Yes. Both the manufacturer’s Limited Lifetime warranty and our 10-year Workmanship Guarantee can be transferred once to the next homeowner at no additional cost. The only requirement is that you (or the new owner) notify us in writing within 60 days of the home’s title transfer. A transferable warranty is a strong selling point in the Maynardville real-estate market, often increasing buyer confidence and resale value.
What does the warranty cover and what is excluded?
Covered: defects in roofing shingles, metal roofing finishes, vinyl siding panels, underlayment, flashing, and our installation workmanship, including leaks caused by improper nailing, flashing, or siding fastening. Excluded: damage resulting from hail larger than 2", tornadoes, fire, vandalism, structural movement, or any alterations made by others. Normal wear and tear outside the warranty’s defined lifespan, as well as neglect (e.g., debris buildup, ice damming left unaddressed), are also excluded. Full warranty certificates with detailed terms are provided at project completion.
How do I file a warranty claim if I notice an issue?
Call our dedicated warranty line at (865) 555-ROOF or submit a claim form on our website. A service coordinator will schedule a free on-site inspection—usually within 48 hours for Maynardville addresses. We document the problem with photos, determine whether it is workmanship- or material-related, and file any necessary paperwork with the manufacturer on your behalf. Most warranty repairs are completed within 10 business days, and you pay nothing if the claim is approved.
Do I need regular maintenance to keep the warranty valid?
Yes. Manufacturers require that the roof and siding be kept clean, properly ventilated, and free of excessive moss or debris. We recommend an annual inspection—especially after spring storms that are common in Union County—to clear gutters, check flashing, and verify attic ventilation. Keep copies of all maintenance records; they serve as proof that the system has been properly cared for and ensure your warranty remains in full force.