Satisfaction Guarantee
Satisfaction Guarantee | Metal Roofing | Roofing | Maynardville
When harsh Tennessee weather hits, you deserve a roof that stands its ground. HEPâs satisfaction guarantee brings peace of mind to Maynardville homeowners by pairing premium craftsmanship with the unrivaled durability of metal roofing. From the first on-site inspection to the final panel secured, our crews treat your property like their own, cleaning up daily and keeping you in the loop every step of the wayâso youâll never wonder what comes next or why.
Because weâre local, we know the unique challenges of Union Countyâs climate and tailor each install to resist blistering summer sun, driving rain, and winter ice. If a detail isnât perfect, weâll make it right at no extra cost; thatâs our written promise, backed by industry-leading warranties and a responsive team just down the road. Ready for a roof that looks sharp, lowers energy bills, and is guaranteed to perform? Give HEP a call today and feel the difference a truly committed contractor makes.
FAQs
What does your satisfaction guarantee cover for metal roofing installations in Maynardville?
Our satisfaction guarantee promises that you will be completely happy with the craftsmanship, materials, and overall performance of your new metal roof. It covers installation quality, roof alignment, panel fastening, flashing, and trim work. If any aspect of our workmanship does not meet industry standards or the expectations outlined in your contract, we will correct the issue at no additional cost to you.
How long is the satisfaction guarantee valid after my metal roof is installed?
The workmanship portion of our satisfaction guarantee is valid for 10 years from the date of final inspection. This period is in addition to the manufacturerâs material warranty, which can range from 30 to 50 years depending on the metal panel selected. During the guarantee period, we will address any workmanship-related problems free of charge.
What happens if Iâm not satisfied with the appearance or performance of my new metal roof?
Simply contact our Maynardville office within the guarantee period. Weâll schedule an on-site inspection within 5 business days to assess your concerns. If we find a workmanship or installation issue, weâll provide a written action plan and complete all corrective workâtypically within 14 daysâat no cost to you. If the problem stems from a material defect, we âll assist you with the manufacturerâs warranty claim and handle the repair or replacement labor for free.
Are there any conditions or exclusions to the satisfaction guarantee I should be aware of?
Normal wear and tear, damage from extreme weather events (hail, tornadoes, or falling trees), and modifications performed by parties other than our company are not covered. Additionally, improper maintenanceâsuch as failure to clear debris from guttersâcan void the guarantee. We provide a homeowner maintenance checklist at project completion to help you preserve coverage.
How does the satisfaction guarantee work alongside the manufacturerâs material warranty?
Think of the satisfaction guarantee as your workmanship safety net, while the manufacturerâs warranty protects against defects in the metal panels and coatings. If you encounter an issue, we determine whether itâs workmanship or material-related. For workmanship issues, we repair or replace at no charge. For material defects, we handle the paperwork with the manufacturer and cover labor costs so youâre never stuck with a bill.
How do I file a satisfaction guarantee claim, and what is the typical resolution time?
You can start a claim by calling our local number or submitting the online form on our Maynardville roofing page. Provide your project number, a brief description of the issue, and photos if possible. We acknowledge claims within 24 hours, inspect within 5 business days, and usually resolve valid claims within two weeks. Emergency leaks receive same-day tarping or temporary repairs until a permanent fix is completed.