Emergency Repair
Emergency Repair | Roofing | Mascot
When sudden storms hit Mascot, every minute counts. HEP’s rapid-response team is on call 24/7, arriving with the tools, materials, and know-how to stop leaks, secure loose sheets, and protect your home or business before bigger damage sets in. From cracked tiles to wind-ripped metal panels, we stabilise the structure, trace hidden water entry points, and provide clear photos and reports for your insurer—all while you stay dry and stress-free.
As a family-owned company backed by decades of local experience, we blend old-school craftsmanship with today’s safest practices. Licensed, fully insured, and armed with premium materials, we give Mascot residents a seamless path from emergency patch-up to permanent restoration, ensuring your roofing is built to weather the next storm and many more to come. Reach out now and get peace of mind delivered to your doorstep.
FAQs
What counts as a roofing emergency in Mascot?
Any situation that exposes your home or business to immediate water intrusion or structural danger is considered an emergency. Typical examples include storm-blown or missing tiles/metal sheets, large leaks during heavy rain, tree or branch impact, sagging roof sections, and flashings that have been torn away. If the problem can cause interior damage or poses a safety risk, treat it as an emergency and call us right away.
How fast can your team reach my Mascot property?
We operate a 24/7 rapid-response service dedicated to the Mascot area and the surrounding suburbs. In most cases we can be on-site within 1 hour of your call, even during nights, weekends, and public holidays. Heavy storms may slow traffic, but our technicians are local and know the quickest routes to minimise delays.
What should I do to minimise damage while waiting for the repair crew?
If it is safe to do so, turn off electricity to affected rooms, place buckets or tarps under active leaks, and move valuables or electronics away from dripping water. Avoid climbing on the roof yourself—wet surfaces and loose debris are extremely hazardous. Document any visible damage with photos for insurance purposes, then wait in a secure area until our licensed roofers arrive.
Are emergency roof repairs covered by insurance?
Most home and strata insurance policies recognise ‘make-safe’ emergency repairs as a valid claim, provided the damage was sudden and accidental (for example, storm or impact related). We supply detailed photos, written reports, and itemised invoices that insurance assessors require. Always notify your insurer as soon as possible and keep receipts for all urgent work.
Can you perform emergency work on all roof types?
Yes. Our technicians are trained and equipped to handle tiled, Colorbond, zincalume, slate, membrane, and commercial flat roofs. We carry a wide range of spare tiles, metal sheets, flashing, and sealants in our service vehicles, allowing us to perform on-the-spot temporary fixes followed by a full permanent repair once conditions are safe.
How much will an emergency roof repair in Mascot cost?
Costs depend on factors such as roof height, access difficulty, extent of damage, and time of call-out. A basic make-safe service (e.g., tarping and securing loose sections) generally starts from $350–$550. More complex situations involving structural replacement or elevated safety equipment will be quoted on site before any major work proceeds. We provide transparent, upfront pricing with no hidden fees.