Industry-leading Warranties
Industry-leading Warranties | Roofing | Maryville
Choosing the right team to protect your Maryville home starts with confidence in the materials and workmanship overhead. HEP backs every project with industry-leading warranty coverage, ensuring you enjoy peace of mind long after the last shingle is nailed down. From high-performance architectural shingles to energy-efficient metal panels, our certified crews install products built to endure East Tennessee’s sun, storms, and sudden temperature swings. If an issue ever arises, a simple call activates priority service—no runaround, no hidden fees, just prompt, professional care from the neighbors you already trust.
Our warranties go beyond the standard manufacturer promise, combining extended product protection with HEP’s own labor guarantee. That means your investment is safeguarded on every level, whether it’s a minor repair or a full roof replacement. Homeowners throughout Blount County appreciate transparent terms, transferable coverage, and the security of working with a local company that’s stood behind its word for decades. When it comes to roofing, we believe reliability should last as long as the roof itself.
FAQs
What types of roofing warranties do you offer in Maryville?
We provide two layers of protection. First is the manufacturer’s material warranty, which covers defects in shingles, underlayment, and other factory-produced components. Second is our own 10-year workmanship warranty that safeguards you against installation-related issues such as leaks, flashing errors, or improper ventilation.
How long does my new roof’s warranty last?
Our workmanship warranty is valid for 10 full years from the completion date. Manufacturer warranties vary by product line: architectural shingles carry 30–50 years of prorated coverage, and select premium systems include limited lifetime coverage. We register every warranty on your behalf so you receive the maximum term offered.
What is the difference between a manufacturer’s warranty and your workmanship warranty?
A manufacturer’s warranty backs the physical roofing materials against defects like premature granule loss or shingle blistering. It will replace or reimburse failed products but does not pay for labor unless upgraded. Our workmanship warranty, on the other hand, covers the labor side—any leak or performance issue caused by installation errors is repaired at no cost to you, including materials and labor.
Are the warranties transferable if I sell my Maryville home?
Yes. Both the manufacturer warranty and our workmanship warranty are fully transferable one time within the initial warranty period. The new homeowner simply notifies us in writing within 60 days of closing, and we update the registration so coverage continues without interruption—an excellent selling point for your property.
What isn’t covered under your roofing warranties?
Normal wear from age, storm or impact damage (hail, high winds, falling debris), and improper alterations made by others aren’t covered. Routine maintenance items like gutter cleaning or debris removal are also excluded. For storm-related events, your homeowner’s insurance would be the appropriate avenue for repairs.
How do I file a warranty claim if I notice a problem?
Call our Maryville office or submit the warranty request form on our website. We’ll schedule an inspection within 48 hours. If it’s an installation issue, we handle everything—no paperwork needed from you. If it’s a potential material defect, we document the problem, file the claim with the manufacturer, and coordinate all replacements, keeping you informed at every step.