Certified Technicians
Certified Technicians | Storm Damage Restoration | Roofing | Maryville
When fierce East Tennessee weather hits, Maryville homeowners count on HEP’s certified roofing technicians for fast, expert storm damage restoration. We arrive ready to secure your property, document the damage for insurance, and install durable, code-compliant repairs that blend seamlessly with your existing roof. From torn shingles and broken flashing to punctures from fallen limbs, our crew has the training and equipment to make your roof whole again—often in a single visit.
Because we’re local, we treat every project like it’s for a neighbor. You’ll get clear communication, honest pricing, and workmanship backed by industry-leading warranties. Let us shoulder the stress so you can focus on what matters most; call today and discover why Maryville trusts HEP to turn post-storm chaos into restored comfort.
FAQs
What should I do immediately after storm damage to my roof in Maryville?
First, make sure everyone in the home is safe and stay clear of any downed power lines or debris. If water is entering the house, place buckets or tarps under leaks. Next, call our 24/7 emergency line. We will dispatch a certified technician to install a temporary tarp to prevent further water intrusion and begin a formal inspection. Taking photos or video of the damage before any temporary work is done can also help with your insurance claim.
How quickly can your certified technicians respond to a storm-related roofing emergency?
Because severe weather can strike without warning in Blount County, we maintain an on-call crew in Maryville year-round. Typical response time within city limits is 60–90 minutes, and we can usually reach surrounding communities in under two hours, even during large-scale events. Our trucks are stocked with tarps, plywood, fasteners, and safety gear so we can stabilize the roof on the first visit.
Are you experienced with insurance claims for storm-damaged roofs?
Yes. We work with all major carriers licensed in Tennessee and have an in-house claims specialist who understands the documentation, photos, and line-item estimates insurers require. After our inspection, we create a detailed damage report using Xactimate software, meet with the adjuster on-site if requested, and advocate for the full scope of work needed to restore your roof to pre-storm condition. This service is provided at no extra cost to the homeowner.
What certifications do your roofing technicians hold?
Every crew leader is an OSHA-30 certified safety professional and an NRCA (National Roofing Contractors Association) ProCertified Installer. Several technicians also hold manufacturer-specific credentials such as GAF Master Elite, CertainTeed SELECT ShingleMaster, and Mule-Hide Low-Slope Certification, which allow us to offer extended manufacturer warranties after the restoration is complete.
How do you assess the extent of storm damage and create an accurate repair estimate?
We start with a walk-around visual inspection and then perform a roof-top assessment using digital photography and chalk testing to locate hail impacts, wind creases, or punctures. For steep or complex roofs, we employ drones equipped with 4K cameras and AI damage-mapping software. Moisture meters are used in the attic to detect hidden leaks. All findings are compiled into a written report that includes annotated photos, measurements, material requirements, and a line-item cost estimate following Tennessee building code and insurance standards.
Can you restore different roofing materials (asphalt shingles, metal, flat roofs) after a storm?
Absolutely. Our team has specialized crews for each major roofing system used in the Maryville area. For asphalt shingles, we can replace individual tabs or complete sections while matching color and manufacturer specs. Metal roof services include panel replacement, seam re-crimping, and coating applications to address hail dents or wind uplift. For low-slope or flat roofs (EPDM, TPO, modified bitumen), we perform membrane patching, heat-welded seam repairs, or full re-cover installations. Each solution is selected to meet local code, manufacturer requirements, and your budget.