Industry-leading Warranties
Industry-leading Warranties | Roofing Done Right | Roofing | Maryville
Homeowners in Maryville trust HEP because we stand behind every shingle with industry-leading warranties that protect your investment long after the crews have packed up. From 50-year manufacturer coverage to our exclusive labor guarantees, we eliminate the fine print and give you total peace of mind. You’ll know the precise lifespan, wind rating, and transferability of your roof before the first nail is driven, and you’ll have a local team ready to respond if Mother Nature ever tests it.
That confidence is possible only when the installation itself meets the highest standards—roofing done right. Certified crews follow strict checklists, advanced ventilation practices, and photo-documented quality controls on every Maryville project. Whether you own a historic bungalow near downtown or a sprawling farmhouse on the outskirts, HEP delivers craftsmanship you can see today and protection you’ll appreciate for decades.
FAQs
What makes your roofing warranties "industry-leading" in Maryville?
We combine a lifetime manufacturer’s warranty on shingles and system components with a 25-year, leak-free workmanship warranty—one of the longest in Tennessee. In practical terms, that means the product defects are covered for as long as you own your home, and our labor is covered for a full quarter-century. Few local contractors offer both levels of protection, and we back them with a fully staffed service department located right here in Maryville for fast, no-hassle response.
How long do your workmanship and material warranties last?
Material (manufacturer) coverage is lifetime for single-family residential homes and 50 years for most commercial or multifamily projects. Our workmanship warranty is 25 years from the date of installation. Unlike many contractors who prorate coverage after 5 or 10 years, ours remains non-prorated for the entire term, so repair or replacement labor is fully covered if a warranted issue arises.
Are your warranties transferable if I sell my home?
Yes. Both the manufacturer’s lifetime warranty and our 25-year workmanship warranty can be transferred once within the first 10 years at no cost. The new owner simply completes a short transfer form within 60 days of closing. Transferability is a valuable selling point; homes in Maryville with transferable roofing warranties often command higher resale prices and sell faster.
What exactly is covered—and not covered—under your roofing warranty?
Covered: Shingle or metal panel defects (cracking, blistering, granule loss), flashing failures, underlayment issues, installation-related leaks, and wind damage up to 130 mph (when installed with our complete roofing system). Not covered: Damage from tornadoes or winds above 130 mph, hail larger than 2 inches in diameter, falling trees, foot traffic, ice dam back-ups, or improper alterations by third parties. However, we offer optional storm-impact upgrades and maintenance plans that can mitigate many of these exclusions.
What steps do I need to take to maintain the warranty’s validity?
1) Register the warranty online or through our office within 30 days of project completion. 2) Schedule a complimentary roof inspection every two years (we remind you). 3) Keep gutters clean and attic ventilation unobstructed to prevent moisture buildup. 4) Notify us within 30 days if you spot leaks, missing shingles, or other concerns; delaying repairs can void coverage. 5) Refrain from installing rooftop equipment (solar panels, satellite dishes) without our approval so penetrations are properly flashed.
How do I file a warranty claim if I notice an issue with my roof?
Call our Maryville service line or complete the online claim form; both are monitored 24/7. We schedule an on-site inspection within 48 business hours. If the problem is covered, we submit the paperwork to the manufacturer (when applicable) and perform repairs at no cost to you. Most claims are resolved within 10 business days. If the issue is outside warranty scope, we still provide a written estimate and priority scheduling so you can decide on the next steps.