Workmanship Guarantee
Workmanship Guarantee | Roof Replacement | Roofing | Maryville
When strong Tennessee storms leave your Maryville home vulnerable, HEP steps in with a workmanship guarantee that removes every ounce of worry from your roof replacement. Our certified crews treat each shingle, flashing, and fastener like it’s protecting their own families, and we back that commitment with a written promise: if a workmanship-related issue ever surfaces, we fix it at no cost to you—period.
From the first inspection to the final nail, you’ll see why HEP has become Maryville’s go-to roofing partner. We use premium, weather-rated materials, maintain spotless job sites, and keep you informed at every stage so there are zero surprises—except how easy the process feels. Schedule your free estimate today and experience peace of mind that’s built to last as long as your new roof.
FAQs
What does your workmanship guarantee cover for roof replacements in Maryville?
Our workmanship guarantee covers any installation-related defects or errors that occur during the roof replacement process. If flashing is improperly installed, shingles are mis-aligned, nails back out, or valleys and penetrations leak due to our labor, we will repair the problem at no cost to you. The guarantee strictly covers issues that arise from our craftsmanship—not problems caused by severe weather, fallen trees, or product defects from the shingle manufacturer (those are handled under the manufacturer’s warranty).
How long does your workmanship guarantee last?
For full roof replacements in Maryville, we provide a 10-year workmanship guarantee from the date of completed installation. During that decade, any labor-related problems we identify or you report will be addressed promptly and free of charge. Most competitors offer 1- to 5-year labor coverage; our extended period gives you added peace of mind through multiple seasons of Tennessee weather.
Is the workmanship guarantee transferable if I sell my home?
Yes. If you sell your Maryville home within the 10-year guarantee window, the remaining balance of the workmanship coverage automatically transfers to the new homeowner at no additional cost. We simply ask that you notify us in writing within 30 days of closing so we can update our records. Transferability can enhance your property’s resale value by assuring buyers that the roof is still protected.
How is a workmanship guarantee different from a manufacturer’s shingle warranty?
A manufacturer’s warranty (often 25–50 years) covers factory defects in the roofing materials—such as premature granule loss or membrane failures. A workmanship guarantee, on the other hand, covers the labor involved in installing those materials. For example, if wind lifts shingles because we failed to secure them properly, that’s workmanship. If shingles deteriorate because of a manufacturing flaw, the manufacturer supplies replacement materials, while our labor guarantee covers re-installation if needed. With us, you get both—material warranty from the brand and a 10-year labor guarantee from our company.
What should I do if I notice a leak or issue within the guarantee period?
Call our Maryville office or submit a service request through our website as soon as you detect the problem. We’ll schedule an inspection within 48 business hours. If we confirm the issue is workmanship-related, we’ll repair it at no cost, document the fix, and provide you with an updated service record. Emergency leaks that threaten interior damage are prioritized for same-day or next-day response.
Are there any homeowner responsibilities or exclusions that could void the workmanship guarantee?
To keep the guarantee in force, you must (1) perform basic roof maintenance—such as clearing debris from gutters and valleys twice a year, (2) avoid unauthorized alterations like satellite dish installations that penetrate the roof without our approval, and (3) notify us promptly of any suspected issues. Damage caused by hail, high-wind events, fallen branches, or foot traffic from other contractors is excluded, as those are beyond workmanship control. Meeting these simple conditions ensures you remain fully protected for the full 10-year term.