Emergency Call-outs
Emergency Call-outs | Roofing | Manchester
When a sudden leak, storm-damaged tile or dangerous ridge crack threatens your home or business, HEP’s emergency team is already on the road. Based in Manchester and available 24/7, our experienced technicians arrive fast, assess the problem on the spot and carry everything needed to make your roof safe and watertight before the next cloud rolls in. No call-centre delays, no hidden fees—just rapid, reliable help from people who know the local weather and the local streets.
From temporary tarping to full structural repairs, every solution is carried out to permanent trade standards, so you won’t need a second “fix” after the panic has passed. Customers choose us because we combine friendly service with professional accreditation, clear communication and fair pricing. Whether you own a Victorian terrace in Didsbury or a retail unit in the Northern Quarter, HEP is the name Manchester trusts for emergency roofing call-outs that never cut corners.
FAQs
What counts as a roofing emergency and when should I call you?
Any situation that allows water, wind, or debris to enter your property or poses an immediate safety risk is an emergency. Common examples include storm-damaged tiles or slates, sudden leaks, collapsed gutters, chimney instability, and fallen tree branches. If waiting until the next working day could cause structural damage, electrical hazards, or personal injury, call our emergency line straight away.
How quickly can your emergency roofers reach my property in Manchester?
We operate from centrally located depots across Greater Manchester. In most parts of the city we arrive within 60 minutes of your call, and in outlying areas (e.g., Wigan, Stockport, Bolton) within 90 minutes. When you contact us our dispatcher gives a live ETA based on traffic and weather so you know exactly when help will arrive.
Are you available 24/7, including weekends and bank holidays?
Yes. Our emergency roofing service runs 365 days a year, day and night. A qualified roofer is always on standby with a fully equipped van, allowing us to respond during unsociable hours, Christmas Day, and every bank holiday. You will never reach an answering machine—our phone lines are staffed around the clock.
Will you carry out a full repair on the first visit or only a temporary fix?
Safety and weather conditions decide how much work we can complete immediately. Our first priority is to make your roof watertight—usually with a robust temporary covering, replacement tiles, or emergency sealing compounds. Once the property is secure we provide a detailed quote for any permanent work required and book a convenient return visit if needed. Many minor repairs (up to 20 tiles or a small flat-roof patch) can be fully completed on the initial call-out.
How much does an emergency call-out cost and will I receive a quotation beforehand?
Our standard emergency attendance fee within Manchester starts at £95 + VAT, which covers travel, inspection, and the first hour on site. Before any repair begins we explain the issue, outline the options, and supply a transparent written or emailed quotation. You remain in control—no work proceeds until you give the go-ahead, and there are no hidden extras for night, weekend, or bank-holiday visits.
Can you help with insurance claims for storm or accidental roof damage?
Absolutely. We document the damage with photographs, provide a detailed report of findings, and supply itemised invoices that most UK insurers request. With your permission we can liaise directly with loss adjusters to speed up approval. Many customers recover the call-out cost through their buildings insurance, but we advise contacting your provider first to confirm policy terms.