Thorough Documentation
Thorough Documentation | Storm Damage Restoration | Roofing | Manchester
When Manchester skies unleash their worst, HEP moves in with cameras, drones, and clipboards to capture every last detail of the havoc. From cracked ridge tiles to water-logged loft insulation, we record time-stamped photos, measurements, and written observations that leave no room for insurer doubts. This meticulous approach means you receive clear evidence of the damage as well as a transparent scope of work before a single shingle is lifted.
Armed with that airtight dossier, our crews begin storm damage restoration without delay, working hand-in-hand with adjusters so claims are approved quickly and repairs stay on schedule. Expect respectful tradespeople, premium materials matched to your original roof, and real-time progress updates straight to your inbox. With HEP, you get more than a fixed roof—you gain peace of mind knowing every scrap of damage was documented, justified, and restored to a standard built to weather the next Manchester storm.
FAQs
How quickly can your team respond to storm-damaged roofs in the Manchester area?
Because we maintain an on-call emergency crew in Greater Manchester, we can usually be on-site within 2–4 hours of your call. During large-scale weather events we prioritize visits based on safety risks (exposed decking, active leaks, electrical hazards) but still aim to inspect every property within 24 hours. Early arrival lets us install temporary protection—such as tarps or shrink-wrap—before carrying out a full assessment and preparing a detailed restoration plan.
What are the most common signs of storm damage I should look for after high winds or hail?
Start with a ground-level check for displaced shingles, bent or missing ridge caps, granule piles in downspouts, and dented metal flashing. Indoors, look for new water stains on ceilings or in loft spaces. Hail often leaves round bruises or soft spots that feel spongy underfoot. Wind uplift can create lifted shingle corners that may not be obvious until the next rain causes leaks. If it is safe to access the attic, inspect for daylight penetration and damp insulation. Any of these signs warrants a professional inspection, even if no leak is visible yet.
Will my homeowner’s insurance policy cover storm-related roof repairs or replacement?
Most standard UK home insurance policies classify wind, hail, and falling debris as ‘insured perils’, which means approved repairs are normally covered minus your excess. We assist by providing photographic evidence, a written damage report, and a fixed-price quotation that aligns with insurer estimating software (Symbility or Xactware). While cosmetic issues alone may be excluded, damage that compromises waterproofing is usually accepted. Always notify your insurer within 14 days of discovering damage and avoid making permanent repairs until the loss adjuster has documented the roof.
Do you offer temporary emergency measures while I wait for full restoration?
Yes. Our first priority is to stop active water ingress. We install heavy-duty tarpaulins, self-adhesive membrane patches, or shrink-wrap sheeting rated for 90-mph winds. Gutters can be realigned, broken tiles removed, and debris cleared from valleys to restore drainage. These temporary works are documented and billed separately so insurers can see the necessity. Once materials arrive and weather permits, we return to complete permanent repairs or a full reroof.
What roofing systems can you repair or replace after storm damage?
We are accredited installers for pitched and flat systems including concrete and clay tiles, natural slate, fibre-cement slate, GRP and EPDM membranes, built-up felt, standing-seam metal, and cedar shakes. For listed or heritage properties in Manchester we match reclaimed slate or tile profiles to satisfy conservation officers. All replacement work meets BS 5534 (slating and tiling), BS 5250 (condensation control), and Manchester City Council building control requirements. Warranties range from 10 to 25 years depending on the material chosen.
How long does a full storm-damage roof restoration typically take?
A straightforward tile replacement on a semi-detached house can be completed in 1–2 days once scaffolding is erected. Complex projects—such as full slate reroofs, structural timber repairs, or flat-to-pitched conversions—may take 5–10 working days. Factors affecting schedule include material lead times, weather windows (we avoid stripping roofs in heavy rain), and insurer approval. We provide a day-by-day programme before starting so you know when to expect noise, deliveries, and final inspections.