Insurance Claim
Insurance Claim | Storm Damage Restoration | Roofing | Manchester
When sudden winds and driving rain tear through Manchester, the last thing you need is a maze of paperwork and unanswered calls. HEP steps in as your local partner, pairing skilled roofers with seasoned claim specialists so you can focus on what matters most—getting life back to normal. From the first emergency tarp to the final shingle, our team documents every detail, negotiates directly with your insurer, and restores your roof to pre-storm condition with premium materials and zero shortcuts.
Choose HEP for storm damage restoration and gain a rapid-response crew that treats your property like their own. We schedule free inspections within 24 hours, provide transparent photo reports, and keep you updated at every milestone. Whether your home sports classic slate or modern composite, trust the experts who blend craftsmanship with advocacy—bringing Manchester homeowners peace of mind, one roof at a time.
FAQs
What should I do immediately after storm damage to my roof in Manchester?
First, make sure everyone in the property is safe and avoid climbing onto the roof yourself. Next, take clear photos or videos of visible damage from the ground if it is safe to do so. Contact your insurer to open a claim and then call our emergency line. We can dispatch a team quickly to install tarps or temporary coverings that prevent further water ingress while we document the damage for your insurer.
Will my home-insurance policy cover the cost of storm-related roof repairs or replacement?
Most standard UK home-insurance policies include cover for sudden, accidental storm damage to the roof, chimney and associated structures. Coverage can vary by insurer and policy excess, so always review your wording. Wear-and-tear, lack of maintenance or pre-existing issues are normally excluded. Once we carry out a no-obligation inspection, we can help you understand whether the damage meets your policy’s storm criteria (usually wind speeds of 55 mph+ or officially recorded storms in Greater Manchester).
How do you help with the insurance claim process?
Our claims specialists handle the paperwork and technical evidence on your behalf. We complete a detailed photographic roof inspection, draw up a digital damage report, and produce an itemised estimate that aligns with your insurer’s pricing software. We can also meet the loss adjuster on site to advocate for the full scope of repairs, including code-compliant upgrades required by Manchester City Council building regulations. This reduces the risk of under-payment or unnecessary delays.
How quickly can you respond and start repairs after a storm?
We provide a 24/7 emergency call-out service across Greater Manchester and aim to be on site within 2–4 hours of your call for temporary make-safe work. Once the insurer gives approval—often within 3–7 working days when we handle the paperwork—we can schedule permanent repairs immediately. For a full roof replacement, typical completion time is 1–3 days depending on size and weather conditions.
Do I need to obtain multiple quotes for my insurer?
Most major insurers no longer require three separate quotes if you use an approved contractor or one that can supply a comprehensive, Xactware-compatible estimate—exactly what we provide. However, policies differ, so if your insurer insists on additional quotations, we can recommend reputable local companies to ensure you meet their requirements without delaying the claim.
What happens if my claim is denied or the settlement offered is too low?
If the insurer rejects the claim or offers an inadequate payout, we will review the decision letter, supply additional evidence (such as meteorological reports, core samples or drone imagery) and submit a formal re-assessment request. Should the dispute continue, you can escalate to the Financial Ombudsman Service. Our detailed documentation and industry-standard pricing significantly improve the likelihood of a successful appeal and full cost recovery.