Workmanship Guarantee
Workmanship Guarantee | Roof Replacement | Roofing | Manchester
When the Manchester weather takes its toll, HEP’s seasoned craftsmen step in with a promise that outlasts the clouds. Our workmanship guarantee isn’t just a certificate; it’s our reputation nailed firmly into every slate and tile we fit. From the first scaffold to the last sweep of debris, you’ll see why neighbours recommend us—transparent timelines, respectful crews, and no-nonsense communication, all backed by local expertise honed over 35 years.
Choosing HEP for your roof replacement means choosing peace of mind. If an issue linked to our installation arises, we return promptly and put it right at no extra cost, ensuring your home stays warm, dry, and worry-free for decades to come. Call or message us today and discover how straightforward exceptional roofing can be.
FAQs
What exactly is covered by your workmanship guarantee on roof replacements in Manchester?
Our workmanship guarantee covers every aspect of the labour we carry out when replacing your roof. This includes correct installation of tiles or slates, under-felt, battens, flashings, ventilation products, ridge systems, verge trims, gutters and any ancillary components we fit. If a problem arises because something was installed incorrectly or not to specification, we will return promptly to rectify it at no cost to you. The guarantee does not cover damage caused by storms, impact, lack of maintenance or defects in the roofing materials themselves—those are usually covered by separate manufacturer warranties.
How long is the workmanship guarantee valid for?
We provide a 10-year workmanship guarantee on all complete roof replacements carried out within Greater Manchester. This period is long enough to encompass several seasonal cycles and ensures you have full peace of mind that our installation will perform as intended. In the unlikely event that a workmanship–related defect becomes apparent during this decade, we will repair or, if necessary, replace the affected area free of charge.
Is the workmanship guarantee transferable if I sell my property?
Yes. If you decide to sell your home within the guarantee period, the balance of the workmanship guarantee automatically transfers to the new homeowner, provided we are notified of the change within 30 days of completion of the sale. A transferable guarantee can be a valuable selling point, demonstrating that the roof is professionally installed and still protected against workmanship faults.
Do I receive any documentation to prove my roof is covered?
Absolutely. On completion of your roof replacement we issue a formal guarantee certificate that outlines the coverage details, start and end dates, and our obligations. We also supply copies of any manufacturer product warranties, Building Control completion certificates (where applicable) and photo records of key installation stages for your files. Keep these documents safe; you may need them for insurance or resale purposes.
What should I do if I notice a leak or defect during the guarantee period?
Contact us as soon as you observe any sign of water ingress, loose tiles or other issues. We have a dedicated after-sales team and aim to arrange an inspection within 48 hours for Manchester addresses. If our inspection confirms a workmanship fault, we will schedule remedial work at the earliest available slot—typically within 7 days—at no cost to you. Emergency situations such as active leaks in heavy rain receive same-day priority.
How does the workmanship guarantee interact with manufacturer material warranties?
Your new roof benefits from two layers of protection: 1) our 10-year workmanship guarantee covering how the roof was installed, and 2) manufacturer warranties—often 20–40 years—covering the integrity and performance of the tiles, membranes, insulation and ventilation products themselves. If a tile cracks due to a manufacturing defect, for instance, the manufacturer supplies a replacement, and we will refit it under our workmanship coverage for as long as both guarantees overlap. This dual protection ensures you are not left out of pocket whether the issue stems from installation or material failure.