Transparent Estimates
Transparent Estimates | Storm Damage Restoration | Roofing | Madisonville
When hail, high winds, and heavy rain sweep through Madisonville, HEP’s roofing experts move fast to safeguard your home. Our veteran inspectors arrive promptly, document every shingle and flashing issue with clear photos, then hand you an honest, line-item estimate before any work begins. No guesswork, no hidden fees—just straight talk and solutions tailored to your roof’s exact needs.
From temporary tarping to full shingle replacement, we handle each phase of storm damage restoration with locally trusted craftsmanship and top-tier materials backed by industry-leading warranties. You stay in the loop through easy-to-read progress updates, and we even help coordinate with your insurance carrier so you can focus on family, not paperwork. Call HEP today and discover why Madisonville homeowners rely on our transparency to turn post-storm chaos into lasting peace of mind.
FAQs
How do you create a transparent estimate for storm-damaged roofs in Madisonville?
We start with a free on-site inspection where our HAAG-certified roof inspector photographs and documents every instance of wind, hail, or debris impact. Those findings are entered into Xactimate, the same line-item pricing software used by most insurance carriers. Your estimate shows labor, materials, permit fees, and disposal costs as separate lines, so you can see exactly where every dollar goes. We email you the PDF and walk you through it in person or via video call, answering questions until you are comfortable. There are no hidden fees—if an unforeseen issue is discovered once the shingles come off, we generate a change order and get your written approval before proceeding.
Will my homeowner’s insurance cover the storm damage, and can you help with the claim?
In most cases wind, hail, and falling-object damage are covered perils under standard HO-3 and HO-5 policies in Kentucky. After our inspection we give you a photo report you can forward to your insurer, and—if you wish—we meet your adjuster on-site to make sure all damage is noted. We speak the same Xactimate language adjusters use, which speeds up approvals and minimizes supplements. You pay only your deductible; the insurer pays the rest directly to you. We do not charge you anything until the claim is approved and funded.
How fast can you respond to an emergency roof leak after a storm?
Our Madisonville response team is on call 24/7 during storm season. We can usually tarp or shrink-wrap a leaking roof within 2–4 hours of your call, preventing additional water intrusion. Permanent repairs or full roof replacement are then scheduled, typically starting within 7–10 business days once materials and permits arrive. If another severe weather event is forecast, we reinforce temporary coverings at no extra charge.
What roofing materials and techniques do you use for storm restoration projects?
For asphalt shingle roofs—the most common in Madisonville—we install Class 3 or optional Class 4 impact-resistant shingles from Owens Corning, GAF, or CertainTeed. All systems include synthetic underlayment, ice-and-water shield in valleys and eaves, and new drip edge to meet current Kentucky Residential Code. We replace damaged decking, upgrade ventilation to FHA standards, and reuse nothing that might compromise the system. Metal, tile, and low-slope membranes are restored or replaced with like-kind, code-compliant materials.
Do your storm-damage repairs come with a warranty?
Yes. Manufacturer warranties range from 25-year limited to lifetime on shingles and 40+ years on metal panels. In addition, we provide a written 10-year workmanship guarantee that covers installation errors and is fully transferable if you sell your home. If an issue arises, you call one number and we coordinate any manufacturer claim paperwork for you.
How can I tell if my roof has hidden storm damage?
Some signs are obvious—missing shingles, leaking ceilings—but hail bruises and wind-lifted shingle tabs often hide until the next heavy rain. Look for granule piles at downspouts, shiny spots on shingles, bent gutters, or daylight showing in your attic. If you suspect damage, schedule a professional inspection within 30 days of the storm. Kentucky insurers typically allow claims up to one year after the date of loss, but a prompt inspection preserves evidence and helps prevent secondary water damage.