Emergency Response
Emergency Response | Roofing Done Right | Roofing | Louisville
When fierce Kentucky storms rip through Louisville, HEP’s emergency response team mobilizes in minutes, not hours. Our certified crews arrive with tarps, tools, and the know-how to stop leaks, secure loose shingles, and protect your belongings from further damage. We coordinate directly with insurers, document every repair, and work under strict safety protocols so you can focus on your family while we stabilize your home.
From the first temporary patch to the final shingle, we believe in roofing done right. That means premium materials engineered for Mid-South weather, workmanship warranties that stand the test of time, and transparent communication at every step. Whether you need a rapid repair at 2 a.m. or a full replacement once the skies clear, HEP delivers the resilience and peace of mind your roof—and your life—deserve.
FAQs
What situations are considered a roofing emergency and how fast can you reach my Louisville property?
A roofing emergency is any situation that exposes your home or business to immediate water intrusion or structural danger—examples include storm-torn shingles, fallen tree limbs, punctures, large leaks, or a partially collapsed roof. Because these issues can escalate quickly, we maintain on-call crews 24/7 and aim to arrive anywhere in the Louisville metro area within 1–2 hours of your call, even during nights, weekends, and holidays.
Do you truly offer 24/7 service, and what does the process look like when I call after hours?
Yes. Our dispatch center is staffed around the clock. When you call after hours, we take your location, describe the damage, and immediately route the nearest emergency response crew. They arrive in a fully stocked service vehicle, perform a rapid assessment, secure the roof to stop active leaks, and schedule a follow-up visit for permanent repairs if full restoration can’t be completed on the spot.
How do you temporarily secure a damaged roof before permanent repairs are made?
Our technicians install heavy-duty tarps or shrink-wrap membranes over exposed areas, reinforce loose decking with plywood, and seal penetrations with waterproof flashing tape and polyurethane sealant. These measures prevent further water intrusion and wind uplift, buying time until weather clears and permanent repairs—such as shingle replacement, decking reconstruction, or full reroofing—can be safely executed.
Will my homeowner’s insurance cover emergency roof repairs?
Most standard policies cover sudden and accidental damage caused by wind, hail, falling objects, or fire. We document the damage with photos, measurements, and written reports to support your claim, and we can meet directly with your adjuster. While coverage specifics vary by policy, emergency tarping and temporary stabilization are typically reimbursable when performed to mitigate further loss.
Do you provide free inspections and estimates after an emergency call-out?
Absolutely. Once the roof is stabilized, we conduct a comprehensive inspection at no additional cost. You receive a detailed, itemized estimate outlining the scope of permanent repairs or replacement, material options, projected timelines, and any expected out-of-pocket expenses after insurance. We believe clear, upfront information is essential when you’re making quick decisions under stressful circumstances.
What kind of warranties and quality assurance do you offer on emergency repairs and subsequent roofing work?
Temporary protections are guaranteed to remain watertight until we can complete permanent repairs, or we’ll return at no charge. Permanent repair or replacement work comes with a dual warranty: a manufacturer’s material warranty (up to 50 years for many shingle lines) and our own labor warranty of 5 years on repairs and 10 years on full reroofs. We are licensed, insured, and Owens Corning Preferred contractors, so you’re protected long after the emergency is over.