Workmanship Guarantee
Workmanship Guarantee | Roof Repair | Roofing | Louisville
Louisville’s storms can be fierce, but the peace of mind that comes with HEP’s workmanship guarantee is even stronger. When you choose HEP for your roof repair, you’re not just patching shingles—you’re investing in a team that stands behind every nail, flashing, and seal. Our certified crews combine decades of experience with premium materials, then wrap it all in a workmanship guarantee that ensures any issue caused by installation is fixed promptly and at no additional cost to you.
From the first inspection to the final cleanup, we treat your home as if it were our own. Transparent communication, fair pricing, and prompt scheduling mean you’ll never be left wondering what comes next. If you’re in Louisville and want the confidence of a roof that’s both beautifully restored and protected by a real guarantee, it’s time to call HEP and experience worry-free roofing done right.
FAQs
What does your workmanship guarantee cover on roof repairs in Louisville?
Our workmanship guarantee specifically covers any installation or repair errors performed by our crew. If a leak, shingle displacement, flashing issue, or any other defect arises because we did not follow manufacturer specifications or Louisville’s building codes, we will correct the problem at no cost to you. The guarantee applies to labor-related issues—not to damage caused by severe storms, foot traffic, fallen trees, or product defects from the shingle manufacturer (which are covered under separate material warranties).
How long does the workmanship warranty last?
For residential roof repairs, our workmanship guarantee is valid for 10 years from the completion date noted on your invoice. Commercial repair projects receive 5-year coverage because of differing code requirements and rooftop traffic. During this period, we will return to the property, inspect, and remedy any workmanship-related deficiencies free of charge. Many Louisville homeowners appreciate the extended term because it spans multiple freeze-thaw cycles and hail seasons—times when workmanship problems often surface.
Is the workmanship guarantee transferable if I sell my home?
Yes. If you sell your Louisville property within the warranty period, you may transfer the remaining balance of the workmanship guarantee to the new owner once, at no additional cost. Simply notify us in writing within 60 days of closing, supply the new owner’s contact information, and we’ll issue an updated certificate. Transferability adds resale value by giving buyers confidence that roof repairs were performed correctly.
What steps should I take if I believe there’s an issue covered under the guarantee?
1. Call our Louisville office or submit a service request through our website as soon as you notice the problem. 2. Provide photos, if possible, and describe any interior or exterior damage. 3. We’ll schedule a no-fee inspection—usually within 48 hours. 4. If the issue is related to our workmanship, we’ll create a repair plan and obtain any necessary Louisville Metro permits. 5. Repairs will be completed within 7 business days (weather permitting), and we’ll issue an updated workmanship record for your files.
Does the workmanship guarantee cover roofing materials as well?
Material performance—such as shingle granule loss, manufacturer defects, or premature membrane shrinkage—is governed by the product’s factory warranty, which can range from 10 to 50 years. Our workmanship guarantee strictly covers labor. However, if a product defect is confirmed, we’ll help you file the manufacturer claim and will reinstall replacement materials for free within the original workmanship term, so you’re not stuck paying labor twice.
How does Louisville’s climate affect my roof and the warranty?
Louisville experiences wide temperature swings, heavy spring rains, high summer UV exposure, and frequent hail in late winter and early spring. These conditions accelerate wear and expose any workmanship flaws quickly. Our guarantee timeframe is chosen to span multiple freeze-thaw and storm cycles, ensuring our repairs stand up to local weather. We also follow Kentucky Residential Code 902 and NRCA best practices for ice- and water-shield placement, ventilation, and fastener patterns to mitigate climate-related stresses—so the workmanship warranty remains intact even under harsh Louisville conditions.