Quality-assurance Team
Quality-assurance Team | Roofing Done Right | Roofing | Loudon
When Loudon homeowners picture a roof that stands up to every season, they picture HEP’s quality-assurance team hard at work. Our seasoned inspectors scrutinize every shingle, flashing detail, and ventilation point, making sure that nothing slips through the cracks—literally or figuratively. From the first material drop-off to the last nail driven, we document, photograph, and double-check each phase so you gain absolute peace of mind.
That vigilance is why neighbors recommend us when they want roofing done right. In an industry where shortcuts cost you later, we build in longevity from day one: premium products, meticulous installation, and a dedicated QA specialist on-site to catch the tiny issues most crews miss. The result is more than a new roof; it’s a resilient shield backed by transparent reports and a local team that answers the phone long after the job is complete.
FAQs
What does your quality-assurance process involve for roofing projects in Loudon?
Our QA program starts with a detailed pre-job assessment where we inspect your existing roof, attic ventilation, decking, and flashing. A project manager then creates a written installation plan that complies with Loudon building codes and manufacturer specifications. During the job, our foreman follows a 50-point checklist that covers tear-off procedures, underlayment installation, fastener spacing, and flashing details. Every critical phase is photographed and logged in real time, allowing both you and our internal auditors to track progress. Before final sign-off, a senior QA inspector performs a full walk-through, documents any touch-ups, and issues a completion certificate only when every item on the checklist meets or exceeds standards.
How do you ensure that the roofing materials meet Loudon’s climate and code requirements?
We source shingles, underlayments, and accessory components that carry ASTM and UL certifications as well as Miami-Dade or ICC approval for wind uplift—important in Loudon’s storm-prone climate. Each batch of materials arrives with a lot number and manufacturer’s quality certificate, which we log in our digital project file. Our team cross-checks these specs against Loudon County building codes for fire rating, wind resistance (up to 130 mph), and ice-dam protection. Any material that fails visual or documentation inspection is rejected on the spot and replaced before installation begins.
Will my new roof come with a warranty, and what does it cover?
Yes. You receive a dual layer of protection: (1) a manufacturer’s limited lifetime warranty that covers shingle defects, algae resistance, and, when registered, upgraded wind coverage; (2) our own 15-year workmanship warranty that covers leaks caused by installation errors, flashing faults, or improper ventilation. If a leak occurs under our workmanship warranty, we respond within 24 hours, repair the roof at no cost, and reimburse any interior damage documented by pre-repair photos.
How often do you perform inspections during and after installation?
Inspections take place at four critical stages—tear-off completion, underlayment and flashing installation, shingle layout, and final cleanup. Each milestone is followed by a QA sign-off before the crew moves on. After the roof is finished, we schedule a complimentary annual inspection for the first three years to ensure the system is aging correctly and that flashing, sealant, and ventilation remain intact.
How do you protect my property and ensure job-site safety while the roof is being installed?
We start by setting up perimeter fencing and debris nets to shield landscaping and walkways. OSHA-compliant fall-protection gear is mandatory for every crew member, and a designated safety officer remains on-site to enforce ladder and harness protocols. Magnetic rollers collect nails daily, and heavy-duty tarps cover shrubs and air-conditioning units. At the end of each day we perform a ground-level walkthrough with you (or your delegate) to verify cleanliness and address any concerns immediately.
What documentation will I receive once the project is complete to prove my roof was installed to code?
You’ll receive a digital closeout package that includes: the signed 50-point QA checklist, time-stamped photos of each installation phase, copies of all material invoices with lot numbers, the municipal final inspection approval, and your manufacturer and workmanship warranty certificates. We also archive this package in our cloud system for 20 years, so if you ever sell your home or file an insurance claim, we can furnish proof of code-compliant installation within minutes.