Workmanship Guarantee
Workmanship Guarantee | Roof Replacement | Roofing | Loudon
When storm damage, curling shingles, or simply years of East Tennessee weather tell you it’s time for a roof replacement, HEP’s Workmanship Guarantee lets you breathe easy. Our Loudon roofing crews are factory-trained, licensed, and backed by a promise that every nail, flashing, and shingle meets the highest standard—or we’ll make it right at no extra cost. From the first inspection to the final cleanup, you get transparent communication, premium Owens Corning materials, and a roof built to protect what matters most.
Because we live and work in Loudon, we understand the local codes, the seasonal challenges, and the value of a neighbor’s trust. That’s why we photograph every phase of the project, register your warranty, and leave you with a detailed maintenance guide so your new roof performs for decades. When you choose HEP, you’re not just buying a roof—you’re securing peace of mind under every square foot.
FAQs
What does your workmanship guarantee cover on a roof replacement in Loudon?
Our workmanship guarantee covers every aspect of the installation process, including proper shingle alignment, flashing, ventilation, fastener placement, and water-proofing details. If any leak, loose shingle, or installation-related defect occurs because of the way we installed your roof, we will repair the problem at no cost to you for the length of the guarantee.
How long does your workmanship guarantee last, and is it transferable?
We provide a 10-year workmanship guarantee on full roof replacements. If you sell your home within that period, the remaining balance of the guarantee can be transferred to the next homeowner one time at no charge, provided you notify us in writing within 30 days of the property transfer.
How does your workmanship guarantee differ from the manufacturer’s material warranty?
The manufacturer’s warranty protects you against factory defects in shingles, underlayment, and other roofing materials. Our workmanship guarantee, on the other hand, protects you against installation errors. If a shingle fails because of a manufacturing flaw, the manufacturer covers replacement materials; if it fails because we installed it incorrectly, our workmanship guarantee covers both labor and related repair costs.
What happens if I have a leak or issue after installation—how do I file a claim under the workmanship guarantee?
Simply call our office or submit a service request through our website. We respond within 24 hours for leak emergencies and within 72 hours for non-urgent issues. A technician will inspect the roof, identify whether the problem is workmanship-related, and schedule repairs immediately. All workmanship guarantee repairs are prioritized and performed at no cost to you.
Are there any homeowner responsibilities to keep the workmanship guarantee in effect?
Yes. You must keep gutters clean, allow proper attic ventilation, and prevent roof damage from unrelated trades or unauthorized repairs. Annual maintenance inspections are recommended but not required. If storm or tree damage occurs, you should contact us promptly so we can document and separate storm damage from workmanship issues.
Does the workmanship guarantee increase the resale value of my Loudon home?
Absolutely. A transferable workmanship guarantee gives potential buyers peace of mind, showing that the roof was installed professionally and remains protected. Realtors in Loudon report that documented roof guarantees can shorten time on market and add 1–3% to perceived home value because buyers know they won’t face surprise roof expenses after closing.