Industry-leading Warranties
Industry-leading Warranties | Roof Replacement | Roofing | Loudon
From surprise storm damage to the steady wear of Tennessee summers, Loudon homeowners count on HEP for fast, flawless roof replacement backed by the region’s most comprehensive warranties. Our factory-certified crews install premium shingles, metal, or specialty systems with precision, then wrap every job in protections that outlast most mortgages—covering workmanship, materials, and even wind speeds other companies won’t touch. It’s more than a new roof; it’s the confidence that your biggest investment is shielded for decades to come.
Because we’re local, we understand Loudon codes, climate, and curb-appeal trends, which means you get a roof built to thrive right where you live. From the first free inspection to the final walkthrough, you’ll experience clear communication, flexible financing, and a cleanup so thorough your yard looks untouched—except for the stunning new roof overhead. Ready for worry-proof protection? Call HEP today and discover why neighbors say, “Happy, Enthusiastic Professionals” isn’t just our name—it’s our promise.
FAQs
What kinds of warranties do you provide with a roof replacement in Loudon?
Every roof we install comes with two layers of protection: (1) a Limited-Lifetime Manufacturer’s Warranty that guards against shingle or membrane defects for as long as you own your home, and (2) our own 25-year, transferable Workmanship Warranty that covers the labor, tear-off, disposal, and any interior damage caused by an installation error. Homeowners can also upgrade to enhanced manufacturer programs such as GAF Golden Pledge® or CertainTeed SureStart™ PLUS for up to 50 years of non-prorated material AND labor coverage.
How long does your workmanship warranty last and what does it include?
Our workmanship warranty is one of the longest in the Loudon market—25 full years. If a leak, blow-off, or any other problem arises because we installed the roofing system incorrectly, we will repair the roof, replace any damaged materials, and handle related interior repairs at no cost to you for a quarter of a century. There are no service fees, deductibles, or hidden clauses.
Will the warranty cover storm damage from hail or high winds common in Loudon?
Manufacturer warranties protect against product defects, not weather events, but the shingles we install are rated for winds up to 130 mph. If a storm still damages your roof, your homeowners insurance is your primary avenue for compensation. Our workmanship warranty does come into play if wind damage is traced back to improper nailing or flashing. In addition, many upgraded manufacturer warranties include wind and algae protection for the first 10–15 years. We will explain what is and isn’t covered before the project begins and help you file an insurance claim if necessary.
Are your roofing warranties transferable to the next homeowner?
Yes. Both the manufacturer’s Limited-Lifetime coverage and our 25-year workmanship warranty can be transferred one time within the first 10 years after installation at no charge. Simply notify us—and the manufacturer if you choose an enhanced warranty—within 60 days of closing, and the new owner receives the remaining years of protection. Transferability is a strong selling point that can boost your property value in Loudon’s competitive real-estate market.
What actions could void my roof warranty?
The most common reasons warranties are voided include (1) failing to perform routine maintenance such as cleaning debris from valleys and gutters, (2) allowing unqualified contractors to modify the roof (for example, adding a satellite dish without proper flashing), (3) installing non-approved attic ventilation or insulation that causes overheating, and (4) pressure-washing or using harsh chemicals that degrade the shingle surface. We supply a written maintenance checklist after every install; follow it and keep records of any service visits to keep your warranty intact.
How do I file a warranty claim if I suspect a problem?
Start by calling our Loudon office or submitting a claim form on our website. We schedule an on-site inspection within 48 hours. If the issue is workmanship-related, we fix it on the spot or within five business days, depending on material availability. If a manufacturer defect is suspected, we gather photos, samples, and documentation and submit them directly to the manufacturer on your behalf. Most manufacturer claims are approved within 2–4 weeks, and we perform the covered repair or replacement immediately afterward. Throughout the process you receive written updates so you always know the status of your claim.