Industry-leading Warranties
Industry-leading Warranties | Roofing Done Right | Roofing | Lookout Mountain
Homeowners on Lookout Mountain know that a roof has to stand up to sudden storms, relentless sun, and everything in between. Thatâs why HEP backs every installation with industry-leading warranties that cover both materials and workmanshipâprotection you can count on for decades. Our certified crews use premium shingles, precision-cut metal flashing, and exacting installation standards to deliver roofing done right, so leaks and costly surprises stay off your horizon.
Beyond the paperwork, our warranties are a promise of responsive, hometown service. If an issue arises, one call brings a local HEP expert to your door, ready to inspect, explain, and resolve the problem without finger-pointing between manufacturers and contractors. Invest in your home with confidence, knowing that the same team who installed your roof will be there to keep it performing like new.
FAQs
What makes your roofing warranties âindustry-leadingâ for Lookout Mountain homeowners?
Our warranties combine manufacturer coverage with our own workmanship guarantee, giving you two layers of protection. We are certified by Owens Corning and GAF, allowing us to offer their highest tier warrantiesâup to 50 years on materials and a 25-year workmanship guarantee. Because our crews are factory-trained and we follow strict installation protocols, manufacturers honor the full, non-prorated coverage, which most local contractors cannot provide.
How long are the warranty terms and exactly what do they cover?
Material warranties run 30â50 years depending on the shingle selected and cover manufacturing defects, premature granule loss, and thermal splitting. Our workmanship warranty is 25 years and protects against leaks caused by installation errors, flashing issues, or improper ventilation. Both warranties include tear-off, disposal, and replacement labor, so you are not left paying out of pocket for hidden costs.
Are your roofing warranties transferable if I sell my home?
Yes. Both the manufacturerâs warranty and our workmanship coverage can be transferred one time within the first 10 years at no cost. The new homeowner simply completes a short transfer form, keeping the resale value of your Lookout Mountain property strong and giving the buyer peace of mind that the roof is still fully protected.
How does Lookout Mountainâs climate influence warranty protection?
At 2,300 ft elevation, Lookout Mountain experiences intense UV exposure, high winds along the ridge, and occasional ice storms. We specify shingles with Class 3 or 4 impact ratings, enhanced sealant strips, and high-temperature underlayment to withstand these conditions. Using climate-appropriate materials ensures the warranty remains valid; installing the wrong products could void coverage due to âimproper application for climate.â
What maintenance obligations do I have to keep the warranty valid?
The warranty requires an annual visual inspection, prompt removal of debris, and maintenance of gutters to prevent water backup. Any roof penetrations added after installationâsolar panels, satellite dishes, skylightsâmust be flashed by a certified technician. Keep records of inspections and any service work; these documents serve as proof of proper maintenance if you ever file a claim.
How do I file a warranty claim and what should I expect during the process?
Call our dedicated warranty hotline or submit the online claim form. We schedule an on-site inspection within 48 hours to document the issue with photos and infrared moisture scanning. If the problem is workmanship-related, we authorize repairs immediately. For manufacturer claims, we compile the inspection report and handle all paperwork on your behalf. Most claims are approved within 10â14 days, and repairs are completed at no cost to you, including labor, materials, and cleanup.