Lifetime Workmanship Guarantee
Lifetime Workmanship Guarantee | Roof Replacement | Roofing | Lookout Mountain
When the peaks of Lookout Mountain catch a gusty storm, your shingles take the hit. HEP steps in with skilled crews, premium materials, and a lifetime workmanship guarantee that protects every nail we drive. From the first inspection to the final sweep of the magnet, we keep you in the loop, treat your property like our own, and leave you with a roof that looks as stunning as the view from Point Park.
Choosing HEP for your roof replacement isn’t just about getting a new roof—it’s investing in peace of mind. If anything we install ever fails because of how it was installed, we’ll fix it at no cost for as long as you own your home. That’s the kind of promise only a neighbor who’s here to stay can make, and it’s why Lookout Mountain homeowners trust HEP to keep them covered.
FAQs
What does your Lifetime Workmanship Guarantee cover for roof replacements in Lookout Mountain?
Our Lifetime Workmanship Guarantee covers every aspect of the labor we perform during your roof replacement—flashings, underlayment, fasteners, ventilation installations, and all workmanship-related details. If any leak, defect, or performance issue arises that can be traced back to our installation practices, we will correct it at no cost to you for as long as you own your home.
How is a workmanship guarantee different from the manufacturer’s material warranty?
A manufacturer’s warranty protects you only against factory defects in shingles or other roofing products. Our Lifetime Workmanship Guarantee, on the other hand, protects you from problems caused by improper installation. Even the best shingles will fail if installed incorrectly, so having both warranties means you are fully protected for both materials and labor.
Is the Lifetime Workmanship Guarantee transferable if I sell my Lookout Mountain home?
Yes. You may transfer the workmanship guarantee once within the first 10 years after installation. The new homeowner simply needs to notify us in writing within 60 days of closing, and the coverage will continue for the remainder of the original lifetime term.
Do I have to pay a service or trip fee if I need a workmanship warranty repair?
No. If a warranted workmanship defect is confirmed, all labor and materials needed to remedy the issue are 100 % covered. There are no hidden trip charges, inspection fees, or deductibles for homeowners in Lookout Mountain or surrounding Signal Mountain and Chattanooga areas.
What is the typical response time if I file a workmanship claim?
We understand that roof issues can’t wait, especially in our mountain climate. Once we receive your claim, we schedule an on-site inspection within 48 hours (weather permitting). If the problem is workmanship-related, most repairs are completed within 3–5 business days—often sooner if severe weather is forecast.
Does routine maintenance affect my Lifetime Workmanship Guarantee?
Your guarantee remains in force as long as the roof is not altered by a third party and normal homeowner maintenance is performed—such as keeping gutters clear and trimming overhanging branches. We provide a simple annual maintenance checklist at installation and offer optional low-cost maintenance plans if you prefer professional upkeep.