Industry-leading Warranties
Industry-leading Warranties | Roof Repair | Roofing | Lookout Mountain
When storms roll over Lookout Mountain, homeowners trust HEP’s certified roofing specialists to restore every shingle with confidence. Our industry-leading warranties cover materials and workmanship far beyond the national standard, so you can enjoy long-term protection without the fine-print surprises. From leak detection to full system replacements, we back every project with decades of local experience and a promise that your roof will be as strong as the view is stunning.
If you’re looking for a fast, reliable roof repair that’s protected for the long haul, HEP is only a call or click away. Let our friendly team inspect, explain, and elevate your roof with the area’s most comprehensive warranty—because peace of mind should last as long as your home.
FAQs
What types of roofing warranties do you offer in Lookout Mountain?
We provide two primary warranty categories: (1) Manufacturer’s Material Warranty, covering 20–50 years depending on the shingle or metal panel chosen, and (2) Our Own Lifetime Workmanship Warranty, which guarantees the quality of our installation for as long as you own your home. By registering both warranties at project completion, you receive comprehensive protection against defects in both materials and labor.
How does your Lifetime Workmanship Warranty benefit Lookout Mountain homeowners?
Mountain weather can be unpredictable, with high winds, heavy rains, and dramatic temperature swings. Our Lifetime Workmanship Warranty means that if your roof ever experiences leaks, blow-offs, or other issues traced back to an installation error, we repair it at no cost—parts, labor, and disposal included. This warranty is transferable one time within the first 10 years, adding resale value to your property.
What is the difference between a prorated and a non-prorated material warranty?
A non-prorated warranty covers 100 % of the material and labor costs for the entire warranty term, typically the first 25–50 years for premium shingles. A prorated warranty gradually reduces coverage over time, leaving you to pay a larger share as the roof ages. We specialize in installing manufacturer-certified systems that qualify for the strongest non-prorated coverage available, ensuring you won’t face out-of-pocket surprises if a product defect occurs.
Does hail or wind damage void my roof warranty?
No. Storm damage and manufacturer/workmanship defects are treated separately. If a named peril, such as hail or high wind, damages your roof, we assist you in filing an insurance claim and perform emergency repairs. Once the claim is approved, we restore your roof using the same high-quality, warrantied materials. Your original workmanship warranty remains intact, and any new materials receive their full manufacturer coverage.
How long will a warranty repair take once I file a claim with you?
Most warranty repairs are completed within 5–7 business days after we verify the issue. We start with a no-cost inspection, document the problem, and secure manufacturer approval if materials are involved. Because we keep popular shingle colors and flashing components in stock at our Chattanooga warehouse, small leaks are often resolved the same week, minimizing disruption to your household.
What maintenance is required to keep my warranty valid?
Manufacturer and workmanship warranties require basic care: (1) Annual visual inspections—free through our RoofCare Program; (2) Prompt removal of debris like leaves and branches; (3) Keeping gutters clear to prevent water back-up; and (4) Avoiding unauthorized roof penetrations (antenna mounts, satellite dishes) without notifying us. Follow these simple steps, document any third-party work, and your warranty will remain in full force for decades.