Workmanship Warranties

Workmanship Warranties | Roofing Done Right | Roofing | Lenoir City

Storm-tested shingles, searing summer sun, and the occasional hailstorm are no match for a roof installed by HEP. Our crews bring decades of combined experience to every job in Lenoir City, backing each project with iron-clad workmanship warranties that outlast the elements. From the first nail to the final inspection, we live by one promise—roofing done right—so you can rest easy knowing your investment is fully protected.

If a leak, loose shingle, or workmanship flaw appears within the warranty period, we return promptly and fix it at no additional cost. No fine print. No finger-pointing. Just hometown professionals who answer the phone, show up on time, and treat your roof as if it were their own. Discover the confidence that comes from pairing premium materials with an unmatched labor guarantee, and see why more Lenoir City neighbors trust HEP to keep them covered—for good.

FAQs

What exactly does your workmanship warranty cover for roofing projects in Lenoir City?

Our workmanship warranty covers any installation-related issues that arise because of errors in labor or craft—such as improperly fastened shingles, flashing mistakes, incorrect underlayment placement, or ventilation miscalculations. If a leak, premature shingle failure, or any other performance problem occurs due to how the roof was installed, we return, inspect, and repair the affected area at no charge for the duration of the warranty.

How long is the workmanship warranty valid, and how is the time frame determined?

For standard asphalt-shingle roofs, we provide a 10-year workmanship warranty from the date of completed installation. Metal, slate, and other premium systems receive a 15-year warranty because of their longer life expectancy. These terms exceed Tennessee’s minimum requirements and give homeowners in Lenoir City peace of mind for at least one full roof-life cycle.

How is a workmanship warranty different from the manufacturer’s material warranty?

A manufacturer’s warranty (often 25–50 years) only covers factory defects in shingles or other roofing materials. In contrast, a workmanship warranty protects you from costs associated with installation errors. If your roof leaks due to material failure, the manufacturer may replace the product but won’t pay labor to remove and reinstall it. Our workmanship warranty fills that gap: we supply all labor and related materials needed to correct workmanship-related issues.

What is required of me, the homeowner, to keep the workmanship warranty valid?

1. Keep gutters clean and free-flowing. 2. Trim overhanging tree branches within six feet of the roof. 3. Do not allow third-party contractors to alter roof components without notifying us in writing. 4. Notify us within 30 days if a leak or defect appears so we can mitigate damage. 5. Schedule a complimentary roof inspection with us every two years—these check-ups document the roof’s condition and prevent small issues from voiding your coverage.

Is the workmanship warranty transferable if I sell my Lenoir City home?

Yes. You can transfer the warranty once within the first five years at no cost. The new owner must notify us in writing within 60 days of closing. After five years, a $175 administrative fee applies to cover inspection and paperwork. A transferable warranty adds resale value and assures buyers the roof was ‘done right.’

How do I file a claim under the workmanship warranty, and how quickly will repairs be made?

Call our dedicated warranty hotline or submit the online form with photos of the issue. We confirm receipt within one business day and schedule an on-site inspection within 72 hours (24 hours for active leaks). After diagnosis, most repairs are completed in a single service visit, typically within five business days, weather permitting. All work and any new materials installed are documented and become part of your updated warranty file.