Transparent Pricing
Transparent Pricing | Roofing | Lancing
At HEP, we believe homeowners in Lancing deserve absolute clarity before a single tile is lifted. That’s why our transparent pricing sets out every material, labour hour, and warranty detail up-front—no hidden extras, no last-minute surprises. Whether you need an urgent repair after a storm or a complete roof overhaul, our local specialists walk you through a simple, itemised quote so you can see exactly where every pound goes. With open communication and photographs at each project milestone, you stay in control from first inspection to final sign-off.
Pair that honesty with decades of craftsmanship and you have a roofing partner you can trust. We source premium, sustainably produced materials, employ fully accredited installers, and schedule jobs to minimise disruption to your daily routine. The result is a watertight roof built to withstand the South Coast’s toughest weather—delivered on time, on budget, and backed by HEP’s industry-leading guarantees.
FAQs
How do you calculate the cost of a new roof in Lancing?
We base every quotation on a detailed survey of your property. Factors include the total roof area in square metres, the pitch of the roof, choice of materials (e.g., concrete tiles, clay tiles, or slate), the condition of existing underlay and battens, access requirements (scaffolding height and complexity), and any additional features such as skylights, chimneys, or ventilation upgrades. Each element is itemised on your quote so you can see exactly what you’re paying for.
Are your quotes really fixed-price, or could the invoice be higher once work starts?
Our transparent pricing model means the figure shown on your quotation is the figure you pay—no hidden extras. Before we begin, we perform a comprehensive inspection to uncover any potential issues. If we ever discover an unforeseen structural problem (for example, rotten rafters hidden beneath felt), we stop work, show you photographic evidence, and supply a separate, optional quote. You’re never obligated to agree to additional work, and we never proceed without your written approval.
What roofing materials do you offer and how do their prices compare?
We supply and install concrete interlocking tiles, clay plain tiles, natural slate, fibre-cement slate, and high-performance single-ply membranes for flat roofs. Concrete tiles are the most budget-friendly, clay tiles cost roughly 20–30 % more due to their longer life and aesthetic appeal, while natural slate commands the highest price but can last over 100 years with minimal maintenance. During your consultation we explain the lifespan, maintenance needs, environmental impact, and full installed cost per square metre of each option so you can choose what best meets your budget and style.
Is VAT included in your roofing prices?
Yes. All figures on our website and on your written quotation are inclusive of VAT at the prevailing rate. We display both the net and gross amounts for complete clarity. If your project qualifies for a reduced VAT rate—for example, certain energy-saving roof insulation upgrades—we will highlight this and adjust the price accordingly.
Do you offer financing or staged payments for roof replacements?
We understand a new roof is a major investment, so we provide interest-free staged payments on projects over £4,000. Typically, you pay 25 % on booking, 50 % when materials arrive and scaffolding goes up, and the final 25 % only after our post-installation inspection and your signed satisfaction note. We also partner with a regulated finance provider for terms up to five years if you prefer monthly instalments. All costs, APR rates, and repayment schedules are clearly shown before you sign anything.
What guarantees and after-sales support do you provide?
Every new pitched roof comes with a 10-year workmanship guarantee backed by the Confederation of Roofing Contractors, plus manufacturer warranties of 15–60 years depending on the material. Flat roofs installed with single-ply membranes carry a 20-year manufacturer-backed guarantee. We perform a free check-up 12 months after completion, and you can call us any time for advice; site visits within Lancing are free for the duration of your guarantee.