Rapid Emergency Response
Rapid Emergency Response | Storm Damage Restoration | Roofing | Lancing
When wild seaside weather lashes Lancing, HEP’s rapid emergency response team is ready — day or night — to secure, repair, and restore your roof before further damage sets in. Our certified roofers arrive fast with tarping, temporary waterproofing, and the specialist materials needed to start full storm damage restoration on the spot, protecting your home and everything in it from additional wind and water ingress.
From cracked tiles and torn felt to chimney dislodgement and gutter collapse, we tackle every storm-related roofing crisis with the same blend of professionalism, transparency, and neighbourly care that has made HEP a trusted local name for years. We photograph all damage for your insurance claim, keep you updated at every stage, and back our workmanship with robust guarantees—so you can focus on getting life in Lancing back to normal while we restore your roof to peak condition.
FAQs
What should I do immediately after my roof is damaged by a storm in Lancing?
First, ensure everyone’s safety—stay clear of downed power lines, loose shingles, and interior ceiling areas that look water-logged. Then call our 24/7 emergency line. While you wait for our crew, take photos or video of the damage (if it is safe) and move valuables away from leaks. Avoid climbing onto the roof yourself; walking on a storm-damaged roof is dangerous and could void insurance coverage.
How quickly can your emergency roofing team arrive on-site in Lancing?
Because we keep on-call crews and stocked service vehicles in West Sussex, we typically reach any address in the Lancing area within 60–90 minutes of your call—often sooner during normal traffic conditions. In widespread weather events we triage by severity, but you’ll still receive a scheduled arrival window and text updates so you’re never left guessing.
What temporary measures will you take to protect my property before full repairs?
Our first priority is to stop active water intrusion. We install heavy-duty, reinforced tarpaulins over affected roof sections, seal exposed flashing with emergency roofing cement, and board up broken skylights or gable vents. If attic insulation is soaked, we remove it to prevent mold. We also set up interior containment and water extraction equipment when necessary—all documented for your insurer.
Do you work with insurance companies for storm damage claims?
Yes. We provide a detailed inspection report, moisture readings, and photographic evidence in the format most insurers require. With your permission, we meet adjusters on-site, explain the scope of damage, and supply an Xactimate® estimate so you receive a fair settlement. Our office staff can assist with paperwork, direct billing, and supplementary claims if hidden damage is discovered later.
Can you handle all types of storm-related roof damage, including wind, hail, and fallen trees?
Absolutely. Our technicians are trained and certified to repair or replace asphalt shingles, concrete tiles, slate, EPDM, TPO, and metal systems. We remove fallen branches, replace shattered decking, re-seat lifted ridge caps, and perform full structural assessments when impact damage is suspected. For extensive harm we can coordinate engineered truss repairs and provide a complete re-roof backed by manufacturer warranties.
How long will the full restoration process take and what factors influence the timeline?
Minor shingle or flashing repairs can be completed the same day once the weather clears. Larger jobs—such as partial re-roofing—generally take 2–4 days, while a full tear-off and replacement may run 5–7 working days. Key factors include material availability, the extent of underlying structural damage, permit approval from Adur & Worthing Council, and, of course, safe weather windows. We give you a realistic schedule up front and update you if anything changes.