Emergency Call-out
Emergency Call-out | Roof Repair | Roofing | Lancing
When sudden leaks threaten your Lancing home, our emergency call-out team is on the road in minutes, day or night, ready to deliver fast, no-nonsense roof repair. From slipped tiles and storm-torn felt to chimney flashings that just gave up, HEP’s fully accredited roofers arrive with everything needed to make your property watertight on the first visit. We’re local, so we know the coastal weather that causes most of the damage, and we back every temporary or permanent fix with clear advice and an upfront, no-surprise quote.
Once the immediate danger is contained, we’ll give you a detailed condition report, photographs for insurance, and options that fit both your budget and the character of your property. Our workmanship guarantee, transparent pricing, and 4.9-star customer rating mean you can relax while we restore your roof to top condition. Call HEP now and turn an emergency into just another job well done.
FAQs
How quickly can you reach my property in Lancing for an emergency roof repair?
Because our call-out team is based in Lancing and the surrounding BN15 postcode area, we aim to be on site within 60 minutes of your call—day or night. Traffic, road closures or extreme weather can affect travel times, but you will always receive an ETA and live updates from our dispatcher.
What types of roofing emergencies do you cover?
We handle all urgent roof issues, including storm or wind damage, slipped or missing tiles and slates, leaking flat roofs, chimney or ridge failures, gutter collapses, fallen tree impact, and water ingress that threatens electrics or interiors. If you are unsure whether your problem is an emergency, call us and a technician will advise you free of charge.
Will you provide a temporary fix if the weather is too bad for a full repair?
Yes. Safety and preventing further damage always come first. If heavy rain, high winds or darkness make a permanent repair unsafe, we will install a robust temporary solution—such as tarpaulin sheeting, emergency felt, or sand-bagging—so your property remains watertight until full repairs can be completed in better conditions.
Are your emergency roof repairs guaranteed?
All materials and workmanship carried out during an emergency call-out are covered by our standard guarantee: 12 months for temporary repairs and up to 20 years for complete roof sections replaced to manufacturer specification. You will receive a written guarantee and an invoice detailing the work performed.
How much does an emergency call-out cost and can you quote on site?
Our fixed call-out fee for properties within 10 miles of Lancing is £95 + VAT, which covers travel, the first hour on site, and a detailed roof assessment. After that, labour is billed in 30-minute increments and materials are charged at trade cost. We can provide a written quotation for permanent repairs while on site, so you know the full price before authorising additional work.
Do you handle insurance claims for storm-damaged roofs?
Absolutely. We can photograph and document the damage, provide a detailed report, and liaise directly with your insurer or loss adjuster. Many policies require you to ‘mitigate further damage’; our emergency attendance and paperwork satisfy that obligation and speed up claim approval.