Workmanship Guarantee
Workmanship Guarantee | Gutter Replacements | Roofing | Lancing
When sudden coastal downpours put your Lancing home to the test, you want to know every joint, bracket, and downpipe has been fitted with precision. That’s why HEP pairs its renowned roofing expertise with a rock-solid workmanship guarantee on all gutter replacements, giving you complete peace of mind that your new system will channel water safely away for years to come. From prompt on-site assessments to tidy, respectful installations, our local team handles every detail—so the only thing you notice is how effortlessly the rain disappears.
Should anything fall short of our promise, we return promptly to put it right, free of charge. It’s this straight-talking commitment to quality that has made HEP the first call for homeowners who refuse to gamble with their property’s protection. Book your visit today and discover how effortless, guarantee-backed gutter replacements can safeguard both your roofline and your budget.
FAQs
What exactly does your workmanship guarantee cover on gutter replacements?
Our workmanship guarantee covers every aspect of the installation we carry out on your new gutters, downpipes, brackets and associated roofline components. If a leak, mis-alignment, poor water flow or any other fault is proven to be the result of our installation practices rather than a product defect or external damage, we will rectify the problem at no cost to you. The guarantee is specific to workmanship; manufacturers’ warranties apply separately to the actual gutter materials.
How long is the workmanship guarantee valid for on guttering fitted in Lancing?
All gutter replacement projects we complete in Lancing and the surrounding West Sussex area are protected by a 10-year workmanship guarantee from the date of practical completion. During this period you have the right to call us back for free remedial work should any workmanship-related fault appear.
If I sell my property, can the guarantee be transferred to the new owner?
Yes. Our workmanship guarantee is fully transferable once within the original 10-year term. All you need to do is notify us in writing with the new owner’s contact details within 30 days of the property changing hands, and we will re-issue the certificate in their name at no extra charge.
What situations are not covered by the guarantee?
The guarantee does not cover: (1) damage caused by storms, high winds, impact or other acts of nature; (2) blockages resulting from leaves or debris that have not been cleared through normal maintenance; (3) alterations or repairs carried out by anyone other than our own technicians; (4) deterioration of the gutter material itself, which is covered by the manufacturer’s warranty instead.
How do I make a claim if I think there’s a workmanship issue?
Simply call or email our Lancing office within 14 days of noticing the problem, quoting your invoice number or guarantee certificate. We will arrange an on-site inspection, usually within five working days. If the fault is confirmed to be workmanship-related, we will schedule the remedial work at the earliest mutually convenient date and carry it out free of charge.
Is your workmanship guarantee insurance-backed?
Yes. For additional peace of mind, our 10-year workmanship guarantee is backed by an independent insurance policy. This means that even in the unlikely event that we cease trading, the insurer will honour valid claims for the remainder of the guarantee period.