Manufacturer’s Warranty
Manufacturer’s Warranty | Gutter Replacements | Roofing | Lancing
From wind-lashed shoreline homes to cosy cottages tucked behind the Downs, Lancing properties face a unique mix of coastal salt, driving rain and sudden sunshine. HEP’s certified team fits roofs and runs meticulous gutter replacements backed by full manufacturer’s warranties, so you don’t just get new materials—you get lasting peace of mind. Every tile, membrane and downpipe is installed to the maker’s exact specification, ensuring any future claims are simple, straightforward and honoured.
Our local surveyors arrive promptly, inspect for hidden damage, then craft a clear plan that respects your budget and schedule. Once approved, we strip, install and seal with minimal disruption, removing all waste the same day. You’re left with crisp rooflines, free-flowing gutters and the confidence that both labour and components are protected for years to come—perfect for Lancing’s ever-changing skies.
FAQs
What does the manufacturer’s warranty cover for new gutter installations in Lancing?
Our manufacturer’s warranty typically covers defects in materials—such as cracking, splitting, premature fading, or corrosion—under normal weather conditions experienced in Lancing and the wider West Sussex area. If any of the gutter sections, hangers, end caps, or sealants fail due to a manufacturing fault during the warranty period, the defective parts will be repaired or replaced at no cost for materials, provided all installation and maintenance guidelines have been met.
How long is the warranty period on your roofing and gutter replacement products?
The exact term varies by product line, but most of our aluminium and uPVC gutter systems come with a 20- to 25-year manufacturer’s warranty. Premium coated steel gutters may carry up to a 30-year warranty against rust perforation. Roofing membranes and accessories supplied with our gutter replacements usually have a separate 10- to 15-year warranty. All durations are clearly listed on your purchase documentation.
Does the warranty include labour as well as materials?
The manufacturer’s warranty itself is limited to materials; however, when you purchase your gutters through us, we provide an additional installation workmanship guarantee—typically 5–10 years—covering labour defects such as incorrect slope or improper fastening. If a warranted material failure occurs within the manufacturer’s period, we handle the claim and, if approved, refit the replacement components at no extra labour charge during our workmanship-guarantee term.
What maintenance do I need to perform to keep the warranty valid?
Manufacturers require homeowners to keep gutters free of debris and standing water, inspect joints and seals annually, and avoid using abrasive cleaners or pressure washers that exceed recommended PSI. Document your maintenance with dated photos or service invoices. Failure to carry out routine cleaning, allowing vegetation growth, or making unapproved modifications (e.g., attaching satellite dishes) can void the warranty.
How do I file a warranty claim if I notice a problem with my new gutters?
Contact our Lancing office first. We’ll schedule an inspection—usually within 5 working days—to verify the issue and gather photos, serial numbers, and installation records. We then submit the claim pack to the manufacturer on your behalf. Once approved, replacement parts are shipped to us, and we arrange a convenient installation date. Most claims are resolved within 4–6 weeks from initial report to completed repair.
Can weather-related damage in Lancing void my manufacturer’s warranty?
Normal coastal rain, wind, and temperature fluctuations typical of Lancing are already factored into the warranty. However, damage from extreme events—such as storms exceeding the product’s rated wind speed, impact from falling trees, or flooding—falls under home insurance rather than the manufacturer’s warranty. After a severe storm, inspect your gutters promptly; if you suspect a fault unrelated to storm impact, contact us so we can differentiate between warranty and insurance issues.