Workmanship Guarantee
Workmanship Guarantee | Roof Replacement | Roofing | Lake City
When storms, sun, and time finally take their toll on your Lake City home, HEP’s workmanship guarantee gives you the confidence to move forward with a roof replacement that’s built to last. Our certified crews treat every shingle and seam as if it were protecting their own families, and we back that pride with a rock-solid guarantee that covers the quality of our labor long after the last nail is driven. From the first inspection to the final cleanup, you’ll know you’re partnering with a local team that values transparency, punctuality, and meticulous craftsmanship.
Choosing HEP means choosing peace of mind. We combine premium materials with time-tested installation techniques, document every step for your records, and leave your property spotless when the job is done. Should any workmanship issue ever arise, one call is all it takes for our specialists to make it right—no hassles, no hidden fees. Discover why so many Lake City neighbors trust HEP to keep their families dry, comfortable, and proud of the homes they love.
FAQs
What does your workmanship guarantee cover on a Lake City roof replacement?
Our workmanship guarantee covers every aspect of the installation process—flashing, fasteners, underlayment, ventilation, shingle placement, and clean-up. If a leak, blow-off, or other performance issue occurs because something was installed incorrectly, we return promptly, fix the problem, and pay for any related labor or material costs. Product defects are handled under the manufacturer’s warranty; workmanship problems are our responsibility, and you will never be charged for a repair that falls under this guarantee.
How long is the workmanship guarantee valid?
For full roof replacements in Lake City, the workmanship guarantee is valid for 10 years from the installation date. During that period, we will repair or replace any component that fails due to installation error at no charge. After 10 years, you are still protected by any applicable manufacturer warranties, but labor and ancillary costs become billable unless you extend the warranty through our maintenance program.
Is the workmanship guarantee transferable if I sell my home?
Yes. The guarantee is fully transferable one time within the 10-year coverage period. When you sell your home, simply notify us in writing within 60 days of closing. We’ll update our records and issue the new homeowner a certificate that lists the remaining term. This transferability can increase your home’s resale value because the buyer gets documented peace of mind about the roof.
What are the homeowner’s responsibilities under the guarantee?
To keep the guarantee in force, you must: (1) perform basic maintenance such as keeping gutters clear, trimming overhanging branches, and removing debris; (2) avoid unauthorized roof penetrations or alterations; and (3) notify us in writing within 30 days if you notice a leak or other issue. Failure to perform routine maintenance or allowing another contractor to modify the roof can void the workmanship guarantee.
How quickly will you respond if I have an issue covered by the guarantee?
We treat workmanship claims as top priority. For active leaks, we provide emergency tarping within 24 hours (often the same day) and schedule a permanent repair within 3–5 business days, weather permitting. Non-emergency concerns (e.g., missing shingle, minor flashing issue) are inspected within 7 days and resolved within 14 days. You won’t pay any diagnostic or travel fees—everything is covered under the guarantee.
Does the workmanship guarantee apply to storm damage repairs or partial reroofs?
The 10-year workmanship guarantee applies to full roof replacements. For partial reroofs or storm-damage spot repairs, we provide a 2-year workmanship warranty on the new work performed. If you later decide to replace the entire roof through us, we upgrade you to the full 10-year guarantee automatically, crediting any repair costs you’ve already paid toward the full replacement.