Industry-leading Warranties

Industry-leading Warranties | Roofing Done Right | Roofing | Kodak

When storms roll through Kodak or years of sun take their toll, you want more than a roof that looks good on day one—you want protection that lasts for decades. HEP backs every install with industry-leading warranties that cover materials, workmanship, and even labor, putting local homeowners miles ahead of the standard “limited” coverage most contractors provide. From the first shingle to the final inspection, our certified crews follow strict manufacturer guidelines, document every step, and leave your property spotless, giving you the confidence that comes from roofing done right.

Should a single nail back out or a gust of wind lift a ridge cap years down the road, one call to HEP sets our warranty team in motion—no run-around, no hidden fees. We partner with premium suppliers, register every project for extended coverage, and keep detailed digital records so your warranty stays iron-clad if you ever sell your home. That’s more than peace of mind; it’s a promise that your investment will keep working as hard as we do.

FAQs

What makes your roofing warranties in Kodak truly “industry-leading”?

Our warranties combine extended manufacturer coverage with our own 15-year, no-leak workmanship guarantee—far exceeding the state-required one-year labor warranty. Because we are a certified installer with major shingle manufacturers, you receive up to 50 years of non-prorated material protection plus labor coverage against installation-related leaks. Few competitors in the Kodak area can offer both levels of protection under one roof.

Which parts of my roof are covered and which are not?

The manufacturer warranty covers factory defects in shingles, underlayment, ridge vents, and compatible accessories we install as part of your system. Our workmanship warranty covers everything we directly handle—flashing, fasteners, ventilation, and sealing—against leaks caused by installation error. Exclusions are damage from acts of God (hail larger than 2", tornadoes), foot traffic, alterations by others, and lack of routine maintenance such as clearing debris from valleys or gutters.

Is the warranty transferable if I sell my home?

Yes. Both the manufacturer’s warranty and our workmanship warranty may be transferred once within the first 10 years at no cost to the new owner. We provide a simple one-page transfer form that must be filed within 60 days of closing. Transferability adds resale value and gives buyers peace of mind that the roof is still fully protected.

Do I have to register or pay extra fees to activate the warranty?

No hidden fees. After final inspection we register your roof online with the manufacturer on your behalf and issue a digital certificate for your records. Registration costs are included in your contract price. You will receive an email confirmation within two weeks along with step-by-step instructions for filing a claim should you ever need to.

How does your workmanship warranty handle repairs if something goes wrong?

If you notice a leak or roofing issue, call our 24/7 warranty hotline or submit a claim through our website. A technician is dispatched within 48 hours for emergency leaks (heavy rain entry) or within five business days for non-emergency concerns. We inspect, document, and perform repairs at no cost to you, including associated interior drywall touch-ups up to $1,000 per incident—something most roofers exclude.

What maintenance do I need to perform to keep the warranty valid in Kodak’s climate?

East Tennessee experiences high humidity, heavy rain, and occasional high-wind events. To maintain full warranty coverage you must: (1) schedule a professional roof inspection and minor tune-up every two years, (2) keep gutters and downspouts clear, (3) remove moss or algae using manufacturer-approved cleaners, and (4) notify us within 30 days of storm damage so we can document the condition before repairs. Following these simple steps prevents moisture buildup and wind uplift, ensuring your warranty remains in force for decades.