Industry-leading Warranties
Industry-leading Warranties | Roof Replacement | Roofing | Knoxville
Knoxville homeowners have counted on HEP for decades because we don’t just install shingles—we deliver peace of mind backed by the region’s most comprehensive warranties. From the moment our licensed crews arrive, you’re protected by transferable lifetime coverage on both materials and workmanship, ensuring that every nail and flashing detail is secured for the long haul. It’s the kind of confidence you can feel when the summer sun blazes or a sudden Appalachian storm rolls through.
Choosing us for your roof replacement means partnering with a local team that stands behind every square of roofing with transparent, no-fine-print guarantees. We guide you through material options, handle all permitting, and wrap up with a meticulous multi-point inspection—then put our promise in writing. With HEP, you’re not just getting a new roof; you’re getting Knoxville’s strongest shield over your family and your investment.
FAQs
What types of warranties do you offer for a roof replacement in Knoxville?
We provide three layers of protection. 1) A manufacturer’s material warranty that guarantees the shingles and accessory products against factory defects. 2) A manufacturer-backed system warranty that covers the complete roofing system—including underlayment, ventilation, and flashing—when installed to the brand’s specifications. 3) Our own lifetime workmanship warranty, which covers installation-related issues such as leaks caused by improper nailing, flashing, or ventilation. Because we are a certified installer with leading shingle manufacturers, you receive upgraded, non-prorated coverage that is rarely available through standard contractors.
How long do your roofing warranties last?
Our material and system warranties are available in 25-, 30-, 40-, and lifetime (50-year) terms. The most popular option in Knoxville is the lifetime, non-prorated warranty on both labor and materials for the first 50 years, followed by prorated coverage thereafter. Our workmanship warranty is a true lifetime warranty for as long as you own your home, giving you peace of mind that any installation-related issue will be repaired at no cost.
What exactly is covered by the lifetime workmanship warranty?
The workmanship warranty covers any roof leak, blow-off, or system failure that can be traced back to installation errors. This includes improper shingle alignment, inadequate fastening, poorly sealed flashing, incorrect ventilation, and faulty chimney or valley details. If we installed it and it fails due to workmanship, we fix it—materials, labor, and dumpster fees included. Routine maintenance items (e.g., cleaning gutters) and damage from external events such as hail, fallen limbs, or foot traffic are excluded but may be covered by your homeowners insurance.
Are the manufacturer warranties transferable if I sell my Knoxville home?
Yes. Both our top-tier manufacturer system warranty and our workmanship warranty are fully transferable one time within the first 10 years at no additional cost. The new homeowner must notify the manufacturer and our office in writing within 60 days of closing. Transferring the warranty is a strong selling point in Knoxville’s real-estate market because it assures buyers they will not face unexpected roof expenses.
What actions or conditions could void my roofing warranty?
Common warranty-voiding issues include 1) having unqualified contractors perform repairs or install satellite dishes that penetrate the roof surface, 2) inadequate attic ventilation caused by blockage or remodeling, 3) failure to keep gutters and roof surfaces free of debris that can cause water backup, 4) installing a second layer of shingles over the new roof, and 5) storm damage that is not addressed promptly. We provide every customer with a simple maintenance checklist to avoid unintentional warranty voids.
How do I start a warranty claim if I suspect a problem with my roof?
Call our Knoxville office or submit a claim form on our website. We schedule a free inspection within 48 hours for workmanship issues or within 5 business days for manufacturer claims. If it is a workmanship matter, we normally complete repairs within one week. For manufacturer defects, we gather photos, shingle samples, and documentation, then file on your behalf. Most manufacturer claims in Knoxville are approved within 30–45 days, and we coordinate the replacement materials and labor at no cost to you.